About
SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows.
Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation.
SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.
|
About
Scale your sales and ops team with our AI agent that can perform complex tasks in multiple languages, over text and calls with enterprise-grade security. AI + human agents can work seamlessly together at 100x the efficiency. Access every call, which is automatically displayed as a chat and can also be listened to via a recording. Effortlessly review the accuracy of responses generated by AI agents. Create multiple agent development paths by connecting checkpoints with calls, wait times, SMS, and reminders through WhatsApp. Create custom workflows powered by AI agents in a few clicks. Customize your AI agent by cloning your best agent's voice, style, tone, knowledge base, and use case easily from our dashboard. We support text, voice, and digital messaging seamlessly. Stop wasting money on procuring dozens of vendors to deliver an AI-native call center stack.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
SaaS, HealthCare, Financial Services, Education, Manufacturing
|
Audience
Enterprises looking for an AI solution to manage their calls, customers, and sales
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationSearchUnify
Founded: 2006
United States
www.searchunify.com
|
Company InformationTalkStack AI
Founded: 2023
United States
www.talkstack.ai/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
Categories |
Categories |
|||||
Enterprise Search Features
AI / Machine Learning
Supported
eDiscovery
Supported
Faceted Search / Filtering
Supported
Full Text Search
Supported
Fuzzy Search
Supported
Indexing
Supported
Text Analytics
Supported
|
||||||
Integrations
Slack
Supported
Zendesk
Supported
Adobe Experience Manager
Supported
Adobe Marketo Engage
Supported
Aha!
Supported
Apache Solr
Supported
Appinium
Supported
Discourse
Supported
Docebo
Supported
Higher Logic Vanilla
Supported
|
Integrations
Slack
Supported
Zendesk
Supported
Adobe Experience Manager
Not Supported
Adobe Marketo Engage
Not Supported
Aha!
Not Supported
Apache Solr
Not Supported
Appinium
Not Supported
Discourse
Not Supported
Docebo
Not Supported
Higher Logic Vanilla
Not Supported
|
|||||
|
|
