Scritch

Scritch

Okapi Works
+
+

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About

Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.

About

Our AI and ML technologies analyze billions of payments processed over time, enabling us to develop sophisticated algorithms that continuously adapt and improve. This proactive approach allows us to recover payments seamlessly, with recovery rates reaching up to 90%. By harnessing the power of AI and ML together, we provide our clients with unmatched recovery capabilities, boosting their cash flow and mitigating the impact of failed payments. Update expired, lost, or stolen cards before they decline by utilizing an automated process to provide real-time updates to card information all done with out disrupting your members. Reduce involuntary churn and payment failure with eCard.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies

Audience

Any recurring subscription or membership payments

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Okapi Works
Belgium
scritch.xyz/

Company Information

eCard Transactions
Founded: 2009
United States
www.ecardtransactions.com

Alternatives

No Alternatives

Alternatives

RetentionLens

RetentionLens

Monrad Ruzt Technology
Butter

Butter

Butter Payments

Categories

Customer Service Supported

Categories

Integrations

Discord Supported
Intercom Supported
Jira Supported
Linear Supported
Slack Supported
Zendesk Supported

Integrations

Discord Not Supported
Intercom Not Supported
Jira Not Supported
Linear Not Supported
Slack Not Supported
Zendesk Not Supported
Claim Scritch and update features and information
Claim Scritch and update features and information
Claim eCard Transactions and update features and information
Claim eCard Transactions and update features and information