ScreenSteps vs. Tettra Comparison


ScreenSteps Blue Mango Learning Systems	Tettra	+	+
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When processes are recorded using ClickLearn, with a single click customers can produce step-by-step instructions, virtual assistance, e-learning, and interactive process videos in more than 45 languages. And with each software release, customers can automatically update their content including screenshots with a click of a button. It is easy to get started, with no complexity and no infrastructure is required. 67 Ratings Visit Website VKS VKS is a digital work instruction software that makes it easy for companies to throw out paper work instructions and transform into a digital factory. Create digital work instructions and standard operating procedures (SOPs) using pictures, videos, PDFs, annotations and more. Integrate in-process quality checklists to help reduce defects by up to 95%. Standardize best practices and increase productivity by 20%. With real-time process control and built-in reports, you also get 100% guaranteed traceability. 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Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Connecteam Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price. 10,756 Ratings Visit Website iTacit iTacit is a frontline workforce platform that connects training, compliance, communication, and day-to-day processes in one mobile-first system. Give frontline employees easy access to the training, policies, procedures, forms, checklists, and information they need to do their jobs, wherever the work happens. Leaders gain greater visibility into completion, certifications, compliance records, and work happening across teams, locations, and shifts. 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About Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.	About Tettra is an internal knowledge base with smart workflows to help you answer repetitive questions. Tettra helps you document important processes, policies, and procedures in one centralized place. This makes onboarding new teammates much faster and answering questions less repetitive. Most of our time is spent in cloud apps. As software continues to eat the world, the amount of information we create and the number of tools we use continues to rise. With all this information comes downsides. This fragmentation of tools and teams makes it tough to share context and agree on the best decisions, especially cross-functionally. On growing teams, your best employees shouldn't be bogged down by repetitive questions. To move fast, everyone needs access to the same information and principles. Your internal knowledge base will only be successful if everyone contributes to it. Tettra makes it easy for anyone to contribute knowledge by referencing content in other systems.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes seeking a solution to manage employees and training processes	Audience Companies that want an internal knowledge base with smart workflows that integrates with software they already use
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $57.00/month Free Version Not Supported Free Trial Not Supported	Pricing $99 per month For first 10 users Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros Its Slack technology is good and provides common queries at same platform so that user can answer one question and replies will be the same on all related questions. It works on cloud and provides various detailed information. It's common platform for generating SOPs, System and process reduce the cross linkages. #1- Tettra is Slack based software, help you get many company information without leaving Slack. #2- Simple to add and edit information, with some commands #3- Implementation on Slack is easy. #4- Can be integrated with cloud storage. Cons Additional features like fetching and API integrations is requested on devices works on mac platforms. Customer support connect on email via contact us. #1- Page automation should be there with more features.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Blue Mango Learning Systems Founded: 2004 United States www.bluemangolearning.com	Company Information Tettra Founded: 2015 United States tettra.co
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Categories Contact Center Knowledge Base Supported Corporate Wiki Supported Knowledge Management Supported Work Instructions Supported	Categories Corporate Wiki Supported Knowledge Management Supported Process Documentation Supported Software Documentation Supported
Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Not Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Show More Features Software Documentation Features Access Roles / User Permissions Supported Automatic Documentation Generation Supported Collaboration Tools Supported Docs Web Hosting Not Supported Feedback Capture Supported Markdown Support Supported Multiple Formats Support Supported Multiple Versions Support Supported reStructured Text Support Not Supported Version Control Supported Webhooks Supported WYSIWIG Editor Not Supported
Integrations Desktop.com Supported GitHub Not Supported Google Docs Not Supported Indent Supported LinkedIn Not Supported Loom Not Supported Microsoft Teams Not Supported Outdoo AI Supported Prezi Not Supported Rippling Supported Slack Not Supported SlideShare Not Supported Stackreaction Not Supported Vimeo Not Supported Wistia Not Supported Wufoo Not Supported YouTube Not Supported Zapier Not Supported Zendesk Supported Zight Not Supported Show More Integrations View All 6 Integrations	Integrations Desktop.com Not Supported GitHub Supported Google Docs Supported Indent Not Supported LinkedIn Supported Loom Supported Microsoft Teams Supported Outdoo AI Not Supported Prezi Supported Rippling Not Supported Slack Supported SlideShare Supported Stackreaction Supported Vimeo Supported Wistia Supported Wufoo Supported YouTube Supported Zapier Supported Zendesk Not Supported Zight Supported Show More Integrations View All 17 Integrations
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