ScreenSteps

ScreenSteps

Blue Mango Learning Systems
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About

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

About

Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes seeking a solution to manage employees and training processes

Audience

Knowledge Management platform for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$57.00/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$49 per month
3 team members
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Blue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com

Company Information

Stonly
Founded: 2018
France
stonly.com

Alternatives

Alternatives

Theum

Theum

Theum AG
Panviva

Panviva

Upland Software
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Zendesk Supported
Crowdin Not Supported
Desktop.com Supported
Embedly Not Supported
Freshdesk Not Supported
Front Not Supported
Help Scout Not Supported
Indent Supported
Intercom Not Supported
Microsoft SharePoint Not Supported
Outdoo AI Supported
Rippling Supported
Segment Not Supported
Stackreaction Not Supported
Teamstack Supported
WordPress Not Supported

Integrations

Zendesk Supported
Crowdin Supported
Desktop.com Not Supported
Embedly Supported
Freshdesk Supported
Front Supported
Help Scout Supported
Indent Not Supported
Intercom Supported
Microsoft SharePoint Supported
Outdoo AI Not Supported
Rippling Not Supported
Segment Supported
Stackreaction Supported
Teamstack Not Supported
WordPress Supported
Claim ScreenSteps and update features and information
Claim ScreenSteps and update features and information
Claim Stonly and update features and information
Claim Stonly and update features and information