ScreenSteps

ScreenSteps

Blue Mango Learning Systems
Shelf

Shelf

Shelf.io
+
+

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About

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes seeking a solution to manage employees and training processes

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$57.00/month
Free Version
Free Trial

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Blue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

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Alternatives

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BA Insight

Upland BA Insight
Panviva

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Upland Software
Hay

Hay

Hay.chat

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Enterprise Content Management (ECM) Features

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Integrations

Zendesk
Amazon Connect
Desktop.com
Dropbox
Five9
Genesys Cloud CX
Google Chrome
Google Drive
Indent
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Outdoo AI
Rippling
Salesforce Agentforce Service
Slack
Teamstack

Integrations

Zendesk
Amazon Connect
Desktop.com
Dropbox
Five9
Genesys Cloud CX
Google Chrome
Google Drive
Indent
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Outdoo AI
Rippling
Salesforce Agentforce Service
Slack
Teamstack
Claim ScreenSteps and update features and information
Claim ScreenSteps and update features and information
Claim Shelf and update features and information
Claim Shelf and update features and information