Scheduling Manager vs. ServiceWorks Comparison


Scheduling Manager Thoughtful Systems	ServiceWorks Service Works	+	+
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About Scheduling Manager Gemini is a multi-functional software management tool for field service businesses. It incorporates robust CRM features, as well as Job Scheduling, Employee Scheduling, Accounts Receivable, Payroll, Mapping, SMS and Caller ID to help a wide range of service businesses improve their efficiency and customer service capabilities. Scheduling Manager Gemini interfaces with several off-the-shelf business accounting and payroll solutions including QuickBooks, ADP, Sage, Xero, MYOB, Infusionsoft, Paychex and Act!. The software is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include residential and commercial cleaning, carpet cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and many others. It interfaces with SM-Mobile, our mobile app (runs on Android or Apple).	About One stop platform for everything needed to run, grow and transform a business. Cloud Based SaaS Solutions for managing complete business operations. Mobile App for Running Business on the Go on Android and iOS. Integration with third party systems for payment, inventory and work order. Why Choose Service Works? 1. Ease of Use: Designed for novice users in mind. Speed of completing transaction is key consideration. 2. Customizable: Every industry has different nuances. We customize to fit your business needs. 3. Low Subscription Fees: We offer lowest subscription for unlimited users without any contract. 4. Excellent Customer Service: ServiceWorks provide 5 star support from onboarding to integration 5. Offline Mobile App: Field jobs can't be dependent on network. The work is synced when network is available. 6. Continuous Integration: SW integrates with work order, payment and accounting system for seamless integration.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Field service businesses -- Cleaning, pest control, HVAC maintenance, carpet cleaning, window cleaning, residential cleaning (maid service), liquid waste, air duct maintenance, etc.	Audience Service professionals
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $795.00/one-time Additional fees for multi user and for advanced features. Monthly payments also supported Free Version Supported Free Trial Supported	Pricing $49/mo for unlimited users We have three packages and for all package you get unlimited users. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros We have used Scheduling Manager Gemini software from Thoughtful Systems for over 12 years now, for our residential cleaning business Before we started using Thoughtful’ s software, we relied on some paper and pen methods, also spreadsheets and data on customers in QuickBooks. When we first implemented Scheduling Manager Gemini software, we were pleased that the software could import all our customer information from QuickBooks. Since that time, we have maintained the link between Thoughtful Systems and QuickBooks, so all invoices and payments we create in Scheduling Manager Gemini are exported seamlessly to QuickBooks. Also, any new customers we enter into Gemini are transferred. From time to time, we have asked Thoughtful Systems for modifications to certain parts of the software, and they have been great at implementing what we want at reasonable rates. We have found the support staff to be helpful in promptly attending to any questions or issues that have occurred with the software. We like also that Thoughtful Systems adds new features from time to time -- their mobile app is great. Also, the text messaging features, which let us send reminders to all customers via text message each day. It makes job scheduling much more manageable -- a huge improvement over what we used to do more than 12 years ago, before we started using Scheduling Manager. Invoicing is made easy too. We can keep track of all info for our customers easily. Cons The only regret I have is that we didn’t start using this software sooner! I couldn't say I don't like something particular about Thoughtful Systems' software.	Pros & Cons from Real Users Pros Ease of use, super easy to navigate. Invoicing and combined invoice just made our life so easy. Calculating the payouts (employee commissions)has become so easy. No more using excel sheets to do that. Instant booking , payment integrations work just seamless. Mobile App is very advanced , I love the fact that it is driven by roles and Permissions. Plus you don't have to worry about adding additional users to your your account every plan comes with unlimited users included. This has all the feature I need for my cleaning business. The best part is I can use unlimited users. Cons Need good better best options to send a quote out. So far everything is there what I need. It would be nice to have multiple estimations.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Thoughtful Systems Founded: 2000 United States thoughtfulsystems.com	Company Information Service Works Founded: 2016 United States www.service.works
Alternatives Dispatch Hawk	Alternatives Resco Field Service+ Resco
Tradedocs	PESTBOSS
WorkCEO	Repair-CRM E-Software
RazorSync	Jobber Jobber Software
FieldServicePro View All	Kickserv View All
Categories Carpet Cleaning Supported Cleaning Services Supported Field Service Management Supported HVAC Supported Janitorial Supported Pest Control Supported Plumbing Supported Tradesman Job Management Supported Waste Management Supported	Categories Appliance Repair Supported Cleaning Services Supported Construction Estimating Supported Field Service Management Supported GPS Tracking Supported HVAC Supported Janitorial Supported Landscape Management Supported Lawn Care Supported Operations Management Supported Pest Control Supported Plumbing Supported Security System Installer Supported Tradesman Job Management Supported
Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Janitorial Features Bid Management Supported Billing & Invoicing Supported Client Management Supported Employee Scheduling Supported Inventory Management Supported Mobile Access Supported Payroll Management Supported Quality Control Supported Surveys & Feedback Supported Time Tracking Supported Work Order Management Supported Pest Control Features Billing & Invoicing Supported Customer Service History Supported Dispatch Management Supported Fleet Management Supported Inventory Control Supported Mobile Access Supported Pest Activity Tracking Supported Pesticide Usage Tracking Supported Property Layouts Supported Quotes / Estimates Supported Scheduling Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Carpet Cleaning Features Billing & Invoicing Supported Customer Management Supported Dispatch Management Supported Equipment Tracking Supported Mobile Access Supported Online Booking Supported Scheduling Supported Work Order Management Supported Waste Management Features Billing & Invoicing Supported Customer Accounts Supported Customer Database Supported Equipment Tracking Supported Inventory Management Supported Routing Supported Scheduling Supported Waste Disposal Supported Work Order Management Supported	Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Janitorial Features Bid Management Not Supported Billing & Invoicing Supported Client Management Supported Employee Scheduling Supported Inventory Management Supported Mobile Access Supported Payroll Management Supported Quality Control Supported Surveys & Feedback Supported Time Tracking Supported Work Order Management Supported Pest Control Features Billing & Invoicing Supported Customer Service History Supported Dispatch Management Supported Fleet Management Supported Inventory Control Supported Mobile Access Supported Pest Activity Tracking Supported Pesticide Usage Tracking Supported Property Layouts Supported Quotes / Estimates Supported Scheduling Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Tradesman Job Management Features Contract Management Supported Customer Database Supported Dispatch Management Supported For Builders Supported For Electricians Supported For Field Service Businesses Supported For HVAC Supported For Plumbers Supported For Roofers Supported Invoicing Supported Job Tracking Supported Payments Supported Quoting Supported Reporting Supported Scheduling Supported Time Tracking Supported Show More Features Construction Estimating Features Accounting Integration Supported Audit Trail Not Supported Bid Management Not Supported Billing & Invoicing Supported Building Product Database Not Supported Calculators Not Supported Change Orders Not Supported Contract Management Supported Cost Database Not Supported Customer Management Supported Customizable Templates Not Supported Electrical Estimating Not Supported Historical Database Not Supported HVAC Estimating Not Supported Job Costing Supported Plumbing Estimating Supported Price Data / Price Books Supported Project Management Supported Quote Management Supported Reporting/Analytics Supported Scheduling Supported Subcontractor Management Not Supported Takeoff Not Supported What-if Analysis Not Supported GPS Tracking Features Alerts/Notifications Supported Asset Tracking Supported Driver Management Supported Historical Reporting Supported Mobile Tracking Supported People Tracking Supported Real Time Tracking Supported Routing Supported Status Tracking Supported Territory Management Supported Vehicle Tracking Not Supported Landscape Management Features Billing & Invoicing Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Groundskeeping Not Supported Inventory Control Supported Irrigation Tracking Not Supported Job Management Supported Landscape Design Not Supported Mobile Access Supported Payroll Management Not Supported Plant Database Not Supported Quotes / Estimates Supported Routing Supported Scheduling & Appointments Supported Work Order Management Supported Lawn Care Features Billing & Invoicing Supported Contract Management Supported Customer Management Supported Employee Management Supported Equipment Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service Dispatch Supported Security System Installer Features Billing & Invoicing Supported Customer Management Supported Document Imaging Not Supported Inventory Management Supported Job Costing Supported Lead Management Not Supported Quotes / Estimates Supported Scheduling Supported Work Order Management Supported
Integrations QuickBooks Online Supported Authorize.Net Not Supported Beeline Routes Not Supported Google Calendar Not Supported MYOB AccountRight Supported Microsoft Outlook Supported QuickBooks Enterprise Supported QuickBooks Online Advanced Not Supported Sage 100 Contractor Supported ServiceBench Not Supported ServicePower Not Supported Shopify Not Supported Sphere Elevate Not Supported Stackreaction Not Supported Stripe Not Supported Xero Supported Show More Integrations View All 7 Integrations	Integrations QuickBooks Online Supported Authorize.Net Supported Beeline Routes Supported Google Calendar Supported MYOB AccountRight Not Supported Microsoft Outlook Not Supported QuickBooks Enterprise Not Supported QuickBooks Online Advanced Supported Sage 100 Contractor Not Supported ServiceBench Supported ServicePower Supported Shopify Supported Sphere Elevate Supported Stackreaction Supported Stripe Supported Xero Not Supported Show More Integrations View All 12 Integrations
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