Koa

Koa

Salesforce
+
+

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About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

About

Salesforce Partner Cloud is a complete partner ecosystem management platform, backed by Salesforce CRM and Agentforce, that helps businesses manage the full partner experience in one place. Teams can market, sell, service, quote, recruit, onboard, enable, support, and incentivize partners through a customizable digital hub connected directly to CRM data and automation. Drag-and-drop templates make it possible to create branded experiences for different partner types, while secure deal registration, lead routing, real-time pipeline inspection, AI-generated deal scores, and Partner Connect simplify co-selling across multiple CRMs. Partners can access approved marketing content, campaigns, cases, knowledge, product details, and selling resources, while automated Marketing Development Fund requests and approvals reduce manual work. Partner Tracks, in-app guidance, training resources, and Agentforce recommendations help partners build skills and focus on the activities tied to business.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Audience

Channel sales and partner teams that need to recruit, enable, manage, incentivize, and collaborate with partners throughout the full partner lifecycle

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$25 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/sales/partner-cloud/

Alternatives

No Alternatives

Alternatives

Introw PRM

Introw PRM

Introw

Categories

Categories

Integrations

Agentforce 360 for Financial Services
IBM Cloud
NVIDIA Nemotron
Salesforce
Salesforce Agentforce
Slack

Integrations

Agentforce 360 for Financial Services
IBM Cloud
NVIDIA Nemotron
Salesforce
Salesforce Agentforce
Slack
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Claim Koa and update features and information
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