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About

Data 360 is Salesforce’s next-generation data platform, evolving from Data Cloud to unify and activate enterprise data in real time. It connects fragmented data across systems into a single, trusted Customer 360 view without requiring data movement. Through Zero-Copy integrations, Data 360 works directly with platforms like Snowflake, Databricks, BigQuery, and AWS. The platform harmonizes structured and unstructured data to power personalized experiences and intelligent workflows. Built-in identity resolution and governance tools ensure data accuracy, compliance, and privacy. Data 360 enables real-time segmentation, predictive insights, and triggered automation across Salesforce and external applications. It serves as the data foundation for Agentforce, delivering context-rich intelligence to AI agents and business teams.

About

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Data 360 is ideal for enterprise organizations and data-driven teams seeking a real-time, AI-ready platform to unify, govern, and activate data across their entire business ecosystem

Audience

Agent AI Agents for Enterprise Support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/data/

Company Information

SupportLogic
Founded: 2016
United States
www.supportlogic.com

Alternatives

Alternatives

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk
Asana
Azure Database for PostgreSQL
BMC Helix ITSM
Google Display & Video 360
Microsoft OneDrive
Oracle Siebel CRM
PayPal
SAP Adaptive Server Enterprise (ASE)
Salesforce Agentforce Media
Square POS
Twilio
WooCommerce
Workday Adaptive Planning

Integrations

Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk
Asana
Azure Database for PostgreSQL
BMC Helix ITSM
Google Display & Video 360
Microsoft OneDrive
Oracle Siebel CRM
PayPal
SAP Adaptive Server Enterprise (ASE)
Salesforce Agentforce Media
Square POS
Twilio
WooCommerce
Workday Adaptive Planning
Claim Salesforce Data 360 and update features and information
Claim Salesforce Data 360 and update features and information
Claim SupportLogic and update features and information
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