Koa

Koa

Salesforce
+
+

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About

Agentforce Media, formerly Media Cloud, is Salesforce’s AI-powered CRM built specifically for media and entertainment companies. It unifies audience and advertiser data to maximize monetization across every channel. Built on the world’s #1 AI CRM, it streamlines advertising sales, subscriber management, and operational workflows. Prebuilt industry modules and workflows help reduce operating costs and accelerate time to revenue. Advertising Sales Management tools support campaign planning, CPQ, and order management. Subscriber Lifecycle Management enables personalized journeys and churn reduction through data-driven insights. Agentforce Media empowers organizations to scale growth, improve efficiency, and drive faster ROI.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Media is ideal for media and entertainment companies seeking an AI-powered CRM to streamline advertising sales, manage subscriber lifecycles, and maximize monetization across multiple channels

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$325 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/media/cloud/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

Alternatives

No Alternatives

Categories

CRM

Categories

Integrations

Salesforce
CloudHub
Criteo Commerce Yield
NVIDIA Nemotron
Salesforce Agentforce
Salesforce Agentforce Marketing
Salesforce Data 360

Integrations

Salesforce
CloudHub
Criteo Commerce Yield
NVIDIA Nemotron
Salesforce Agentforce
Salesforce Agentforce Marketing
Salesforce Data 360
Claim Salesforce Agentforce Media and update features and information
Claim Salesforce Agentforce Media and update features and information
Claim Koa and update features and information
Claim Koa and update features and information