Salesforce Agentforce HealthSalesforce
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SurgyCRMSurgy Innovation Labs
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Related Products
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About
Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care.
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About
SurgyCRM is a cloud-based hospital CRM for managing patient inquiries and engagement across the care journey. It brings website, chatbot, call-centre, WhatsApp, walk-in, referral and imported leads into a shared inbox, then supports assignment, follow-up, source tracking and conversion against hospital information system records. Teams can set up care-journey milestones and automated WhatsApp reminders, manage doctor and partner referrals, and collect QR-code feedback as tracked tickets. A bilingual website chatbot captures questions and creates leads; role- and branch-based access, audit trails and dashboards support multi-location operations. A companion mobile field app records referral visits. SurgyCRM is intended for hospitals and hospital groups, connects with existing HIS/HMS platforms through APIs or scheduled data sync, and can also begin with spreadsheet imports. It is delivered as multi-tenant SaaS.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Agentforce Health is ideal for healthcare providers, payers, and public health organizations seeking an AI-powered CRM to unify patient data, automate workflows, and deliver personalized, compliant care at scale
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Audience
Hospitals, clinics, and hospital groups managing patient inquiries and engagement.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/healthcare/cloud/
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Company InformationSurgy Innovation Labs
Founded: 2020
India
surgy.health/products/surgy-crm
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Alternatives |
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Categories |
Categories |
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Healthcare CRM Features
Audience Targeting
Not Supported
Campaign Management
Not Supported
Marketing Automation
Not Supported
Medical History Records
Not Supported
Patient Communications
Supported
Patient Management
Supported
Physician Management
Not Supported
Predictive Analytics
Not Supported
Hospital Management Features
Accounting Integration
Supported
Appointment Management
Not Supported
Appointment Scheduling
Supported
Bed Management
Not Supported
Billing & Invoicing
Not Supported
Claims Management
Not Supported
In-Patient Management
Not Supported
Inventory Management
Not Supported
Medical Billing
Supported
Out-Patient Management
Not Supported
Patient Records Management
Supported
Physician Management
Not Supported
Policy Management
Not Supported
Revenue Management
Not Supported
Patient Case Management Features
Activity Tracking
Supported
Assessment Notes
Not Supported
Billing & Invoicing
Not Supported
Calendar Management
Not Supported
Candidate Identification
Not Supported
Case List Management
Not Supported
Eligibility Verification
Not Supported
HIPAA Compliant
Supported
Medical History Records
Not Supported
Patient Records
Not Supported
Referral Management
Not Supported
Treatment Planning
Not Supported
Patient Management Features
Admissions Management
Not Supported
Bed Management
Not Supported
Discharge Management
Not Supported
Historical Reporting
Not Supported
Patient Flow Management
Not Supported
Patient Location Tracking
Not Supported
Patient Monitoring
Supported
Real Time Reporting
Supported
Waiting Time Tracking
Not Supported
Patient Portal Features
Appointment Confirmations
Not Supported
Appointment Scheduling
Not Supported
Bill Payment
Not Supported
Care Plans
Supported
Care Summaries
Not Supported
EHR-Agnostic
Supported
Health Record Access
Not Supported
Intake Forms
Not Supported
Lab Results
Not Supported
Prescription Renewals
Not Supported
Secure Messaging
Not Supported
Video Consultations
Not Supported
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Integrations
CareBridge
Supported
Concord Cloud Fax
Supported
Consensus Harmony
Supported
Inspire Planner
Supported
PhoneIQ
Supported
Provar
Supported
Salesforce
Supported
Salesforce Agentforce
Supported
Salesforce Agentforce Life Sciences
Supported
WhatsApp
Not Supported
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Integrations
CareBridge
Not Supported
Concord Cloud Fax
Not Supported
Consensus Harmony
Not Supported
Inspire Planner
Not Supported
PhoneIQ
Not Supported
Provar
Not Supported
Salesforce
Not Supported
Salesforce Agentforce
Not Supported
Salesforce Agentforce Life Sciences
Not Supported
WhatsApp
Supported
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