Salesforce Agentforce 360 PlatformSalesforce
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KoaSalesforce
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Related Products
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About
Agentforce 360 Platform is Salesforce’s unified, AI-native foundation designed to help organizations build and scale an agentic enterprise. It connects humans, data, AI agents, and applications on one trusted and open platform. With Data 360, businesses can unify and govern enterprise data to deliver accurate, contextual insights across every workflow. Customer 360 integrates sales, service, marketing, commerce, and industry solutions into a single AI-powered customer view. Slack serves as the collaborative layer where employees and AI agents interact in real time to automate and act securely. The platform includes built-in integration, automation, analytics, security, and DevOps tools to streamline development and operations. Running on Hyperforce infrastructure, Agentforce 360 enables companies to innovate quickly while maintaining enterprise-grade security, compliance, and performance.
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About
Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Agentforce 360 Platform is designed for enterprise IT leaders, developers, and business transformation teams seeking a secure, AI-native foundation to unify data, automate workflows, and scale intelligent operations
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Audience
Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25.00/month/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/platform/
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Application Development Features
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Application Lifecycle Management Features
Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control
Application Performance Monitoring (APM) Features
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
No-Code Development Features
AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management
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Integrations
Salesforce Agentforce
Akoonu
Apideck
Certinia Professional Services Cloud
ClickDeploy
CoCounselor
Collate
Cyclr
ELMA365
Frame.io
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Integrations
Salesforce Agentforce
Akoonu
Apideck
Certinia Professional Services Cloud
ClickDeploy
CoCounselor
Collate
Cyclr
ELMA365
Frame.io
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