Koa

Koa

Salesforce
+
+

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About

Agentforce 360 Platform is Salesforce’s unified, AI-native foundation designed to help organizations build and scale an agentic enterprise. It connects humans, data, AI agents, and applications on one trusted and open platform. With Data 360, businesses can unify and govern enterprise data to deliver accurate, contextual insights across every workflow. Customer 360 integrates sales, service, marketing, commerce, and industry solutions into a single AI-powered customer view. Slack serves as the collaborative layer where employees and AI agents interact in real time to automate and act securely. The platform includes built-in integration, automation, analytics, security, and DevOps tools to streamline development and operations. Running on Hyperforce infrastructure, Agentforce 360 enables companies to innovate quickly while maintaining enterprise-grade security, compliance, and performance.

About

Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce 360 Platform is designed for enterprise IT leaders, developers, and business transformation teams seeking a secure, AI-native foundation to unify data, automate workflows, and scale intelligent operations

Audience

Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25.00/month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Salesforce stores and sends all sales information to our own cloud, where it is kept encrypted until review, and the quality of its graphical analysis is very extensive, as you can create great comparisons between new and old sales or use different charting systems to provide different views of a single sales process. Salesforce is a good fit for any sales team that wants to work with information moved from an enterprise management platform (e.g., Sage Intacct), whose performance is greatly improved by streamlining the processes of managing customer information from one platform to another.

Cons

  • You cannot aggregate customer databases coming from some email marketing automation platforms. Other than that, the Salesforce platform has proven to be of excellent quality.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/platform/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/

Alternatives

Alternatives

No Alternatives
 Nios4

Nios4

Nios4

Categories

Categories

Application Development Features

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Lifecycle Management Features

Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control

Application Performance Monitoring (APM) Features

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

No-Code Development Features

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Integrations

Salesforce Agentforce
Akoonu
Apideck
Certinia Professional Services Cloud
ClickDeploy
CoCounselor
Collate
Cyclr
ELMA365
Frame.io
Klient
NVIDIA Nemotron
NeverBounce
Provar
RenderDraw Journeys
Salesforce
Talkdesk
Tavant Warranty
kennek

Integrations

Salesforce Agentforce
Akoonu
Apideck
Certinia Professional Services Cloud
ClickDeploy
CoCounselor
Collate
Cyclr
ELMA365
Frame.io
Klient
NVIDIA Nemotron
NeverBounce
Provar
RenderDraw Journeys
Salesforce
Talkdesk
Tavant Warranty
kennek
Claim Salesforce Agentforce 360 Platform and update features and information
Claim Salesforce Agentforce 360 Platform and update features and information
Claim Koa and update features and information
Claim Koa and update features and information