STELLA vs. calldesk Comparison Chart

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

The CDK Dealership Xperience is a cloud-first, secure software as a service (SaaS) platform that enables CDK to deliver what really matters to our dealers more rapidly while laying the groundwork for powerful long-term solutions. This new category of software is unmatched by our competition and is one that only CDK can deliver. Bolt-on solutions are hurting dealers due to rising costs, broken workflows and dealership turnover. Our open and integrated platform transforms how dealers sell and service cars and operate their businesses simply in a modern and digital world. The CDK Dealership Xperience also expands dealers’ business potential through an offering of advanced solution suites designed to integrate seamlessly with our Foundations Suite to accelerate performance. These suites within the Dealership Xperience are the Foundations Suite, Fixed Operations Suite, Modern Retail Suite, and Intelligence Suite.

Built by technicians, Identifix provides a database of 3.5MM+ real-world automotive fixes that help techs instantly get right to the correct fix for a vehicle. Every fix in is also connected to OEM Service Manuals, wiring diagrams, labor guides, and everything else you’ll need to complete any repair. Identifix will help you: *Get faster access to our vehicle repair database *Decrease time needed to diagnose mechanical repairs for handicap-modified vehicles *Increase revenue and net profit by lowering fixed repair and labor costs *Positively impact cash flow starting day one Built by technicians, Direct-Hit provides a database of real-world fixes that help techs instantly get right to the correct fix for a vehicle. Nothing gets you to the fix faster than being able to search more than 3,500,000 confirmed automotive repairs, and short-cut test procedures used and verified by thousands of technicians and shops.

Bidlogix provide auction software to auction houses around the globe. We offer timed auction software, webcast auction software along with an optional invoicing management system. Our software is embedded on your site with fully customisable styling. Based in Brighton, UK Bidlogix started providing auction software in 2013. Our 2 in-house development teams are constantly evolving the product with in excess of 10 auctions per day being run using our software. Our software can cater for the largest of auctions, all in real-time and can support multiple languages.

Frazer provides full-featured dealer management software to independent car dealers throughout the United States. Frazer's goals have always been simple– to provide dealers with a high-quality, easy-to-use Dealer Management System, at an affordable price, while ensuring that a friendly, knowledgeable support staff is there to back it up. Request a free trial to see what everyone in the auto industry is talking about.

RingCentral RingEX is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral RingEX enables you to work where you want and how you want. Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.

Get a toll-free number and increase your sales globally. Turn your world into your office. 800.com lets you run your business using your cell phone. Advanced calling features, forwarding to cell phones and no contract. Increase conversions, brand recall ability, increased call response and SMS messaging. Have professional greetings, manage extensions and manage your account online. 800.com offers standard forwarding, simultaneous ringing and sequential ringing. For any business in the world to be taken seriously by US consumers a company should be using a Toll Free Number because it is the gold standard of telephone numbers. Local numbers send a signal that your company doesn’t focus on doing business with consumers in the entire country. Every 800.com member gets access to every phone system tool they could ever think of, regardless of which plan they choose. In addition to helping your customers avoid long-distance fees, you will be helping you and your company, too.

Epicor ® Indago™ WMS is a revolutionary, client- and mobile-based warehouse management system that helps users save time, reduce inventory and labor costs, and increase customer service levels. Built using leading-edge .NET and SQL server technology, Indago WMS provides an extraordinarily rich, flexible, user-friendly experience that enables flawless execution of warehouse operations in a broad range of sectors—including automotive, industrial, electrical, plumbing, hardware, and more. - Reduce Operating Costs: Optimize the productivity of every warehouse employee and reduce total labor hours while increasing order fill. - Accelerate Order Cycle Time: Know the exact location and status of every SKU in your warehouse at every moment to ensure immediate availability. - Eliminate ‘Zero Picks’: Resolve chronic issues in finding and picking parts for every order, boosting service levels and customer satisfaction.

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.