SHOficina

SHOficina

SHARMAQ
Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

SH Workshop Increase your productivity by managing your company quickly and simply using our solution for micro and small businesses. The SHOficina System was created in 1999 to meet the growing market for repair services. Over these 21 years of existence, the system has been improved and is now in its sixth generation. Complete control Control your customers, inventory, accounts payable and receivable, contracts, equipment / vehicles, suppliers, purchases and more. Keeping in one system several important data for the good functioning of your business. Service orders (OS) Our system has a complete service order control module; able to manage services rendered, third party services, replaced parts and more. It is possible to work with internal warranty, manufacturer's warranty or with guarantors (Extended warranty). All OS (approved, completed or not) are stored in our system, allowing to obtain a complete history by equipment / vehicle or by customer.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Brazilian repair services looking for an enterprise resource planning tool

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

SHARMAQ
Founded: 1980
Brazil
www.sharmaq.com.br/

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

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Categories

ERP Supported

Categories

Help Desk Supported

ERP Features

Accounting Integration Not Supported
Accounting Management Not Supported
CRM Not Supported
Dashboard Not Supported
Distribution Management Not Supported
Enterprise Asset Management Not Supported
Financial Management Not Supported
HR Management Not Supported
Inventory Management Supported
Order Management Supported
Project Management Not Supported
Purchase Order Management Supported
Purchasing Not Supported
Reporting/Analytics Supported
Sales Management Not Supported
Supply Chain Management Not Supported
Warehouse Management Not Supported

Integrations

No info available.

Integrations

No info available.
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