SHOficinaSHARMAQ
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Tech-Support ProKeplaCloud
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Related Products
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About
SH Workshop Increase your productivity by managing your company quickly and simply using our solution for micro and small businesses. The SHOficina System was created in 1999 to meet the growing market for repair services. Over these 21 years of existence, the system has been improved and is now in its sixth generation. Complete control Control your customers, inventory, accounts payable and receivable, contracts, equipment / vehicles, suppliers, purchases and more. Keeping in one system several important data for the good functioning of your business. Service orders (OS) Our system has a complete service order control module; able to manage services rendered, third party services, replaced parts and more. It is possible to work with internal warranty, manufacturer's warranty or with guarantors (Extended warranty). All OS (approved, completed or not) are stored in our system, allowing to obtain a complete history by equipment / vehicle or by customer.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Brazilian repair services looking for an enterprise resource planning tool
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSHARMAQ
Founded: 1980
Brazil
www.sharmaq.com.br/
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
Categories |
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ERP Features
Accounting Integration
Not Supported
Accounting Management
Not Supported
CRM
Not Supported
Dashboard
Not Supported
Distribution Management
Not Supported
Enterprise Asset Management
Not Supported
Financial Management
Not Supported
HR Management
Not Supported
Inventory Management
Supported
Order Management
Supported
Project Management
Not Supported
Purchase Order Management
Supported
Purchasing
Not Supported
Reporting/Analytics
Supported
Sales Management
Not Supported
Supply Chain Management
Not Supported
Warehouse Management
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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