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About

Streamline business processes, discover improvement options, increase operational efficiency and minimize risk within your maintenance agreement using SAP's flagship on-premise application lifecycle management tool: SAP Solution Manager (SolMan). SAP Solution Manager 7.2 covers the complete application lifecycle of your IT solution running on premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers your IT organization for the future of business. With this highly integrated solution you can implement, maintain, run, and adopt all enterprise solutions – even non-SAP software – while supporting business innovation, business continuity, and efficient operations.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise organizations looking for a solution to manage their data protection

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SAP
Founded: 1972
Germany
support.sap.com/en/alm/solution-manager.html

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
Simplifier

Simplifier

Simplifier AG
Innoslate

Innoslate

SPEC Innovations

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

ActiveControl
ConnectALL
AirShield
ArmorCode
ClusterControl
FortiGate IPS
HCL MyXalytics FinOps
Halo Security
ICEFLO
Keatext
Multi-Domain Security Management
NudgeBee
OpsCompass
Perspectium
ScalePad
Sclera
SupportLogic
ThreatWatch
Voyced
xMatters

Integrations

ActiveControl
ConnectALL
AirShield
ArmorCode
ClusterControl
FortiGate IPS
HCL MyXalytics FinOps
Halo Security
ICEFLO
Keatext
Multi-Domain Security Management
NudgeBee
OpsCompass
Perspectium
ScalePad
Sclera
SupportLogic
ThreatWatch
Voyced
xMatters
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Claim SAP Solution Manager and update features and information
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