XPERT Knowledge

XPERT Knowledge

Xpert Technologies
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+

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About

Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.

About

XPERT TECHNOLOGIES is an information technology solutions provider specializing in delivering complex technology-based systems that enable our clients to grow their businesses in today’s competitive economy. As a result, we provide technologies that enable our customers to take advantage of the efficiency of the Internet while combining both emerging and existing technologies to reduce costs, improve operating efficiencies, optimize supply chains, shorten cycle time, generate new revenue opportunities, improve communications and strengthen relationships with customers, business partners, and vendors. XPERT TECHNOLOGIES is committed to providing an innovative, enterprising, and dynamic work environment that is centered on our corporate values. Ensuring that we are honest, fair, and transparent in all of our interactions fosters trust and respect in our relationships. Guided by the conviction that there is always room for improvement, we aim to attain excellence in everything we do.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams and companies seeking a knowledge management solution to support their contact center agents

Audience

Businesses searching for a solution to improve their services and increase sales

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$200 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SAP
Founded: 1972
Germany
www.sap.com/products/knowledge-management.html

Company Information

Xpert Technologies
Founded: 1997
Malaysia
www.xpert-asia.com

Alternatives

Alternatives

Nuxeo

Nuxeo

Hyland Software
Theum

Theum

Theum AG
RightAnswers

RightAnswers

Upland Software
Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
Enghouse eKMS

Enghouse eKMS

Enghouse Interactive

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Integrations

MindTouch
SAP Joule
SAP Service Cloud
SAP Store

Integrations

MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Claim SAP Knowledge Central and update features and information
Claim SAP Knowledge Central and update features and information
Claim XPERT Knowledge and update features and information
Claim XPERT Knowledge and update features and information