RunSmart vs. iTRACS Comparison Chart

NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. It monitors network devices, servers, virtualization platforms, cloud services, applications, websites, logs, telemetry, and network traffic across on-premises and hybrid IT environments. Network traffic analysis supports NetFlow, sFlow, IPFIX, and other flow technologies. NetCrunch supports 680+ monitoring targets and provides 270+ ready-to-use Monitoring Packs for devices, applications, and operating systems. Licensing is based on monitored nodes and network interfaces rather than individual sensors, checks, or metrics. Real-time dashboards, policy-based monitoring, advanced alerting, and 40+ automated response actions—including remote script execution, service restart, process termination, and device reboot—support centralized monitoring and automated remediation. NetCrunch runs on Windows Server and can monitor infrastructure deployed on-premises, in the cloud, or across hybrid environments.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

gtechna is the smart parking solution trusted by some of the world’s leading cities, offering unmatched efficiency and convenience. gtechna cloud-based parking enforcement and management solutions empower municipalities, transportation agencies, and universities with state-of-the-art applications that maximize revenue, reduce operational costs, and enhance the driving experience. When you choose gtechna, you’re investing in a partnership with a proven parking enforcement and management industry leader, continually innovating to stay ahead of the curve. Our solutions are already transforming cities like Washington, D.C., Boston, Pittsburgh, Toronto, and Vancouver, and now you can join them in embracing the future of parking. Upgrade to the smart and scalable technology that delivers results today and builds the parking infrastructure your community needs tomorrow.

SmartDraw makes professional drawings and diagrams accessible to everyone. Non-technical users can quickly create floor plans, while professionals get the precision and scale they require. With industry-leading floor planning tools and an intuitive interface for traditional diagramming like flowcharts and organizational charts, SmartDraw delivers enterprise-ready power without unnecessary complexity. Key features: - Large collection of symbols and templates - Ability to create custom shapes - Import PDFs, images, Google Maps, Visio files, Visio stencils - Draw to any scale - Enrich drawings with data - Generate manifest and bills of materials - Generate diagrams from data automatically like org charts, AWS, Azure, PI Boards, and more - Use natural language text prompts to generate diagrams with AI - Save files directly to OneDrive, SharePoint, or Google Drive, or other preferred provider - Integrations with the Microsoft and Google enterprise stack plus Confluence and Jira

The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud

Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks.

DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.

Passwork is a password manager built for security-conscious organizations, available as both a self-hosted (on-premise) solution and a secure cloud service. Developed and headquartered in Europe (Barcelona, Spain), Passwork meets GDPR, NIS2, ENS and other European regulatory requirements by design. The self-hosted version stores all passwords and credentials exclusively on your own server. Double-layer AES-256 encryption (server-side and client-side) with zero-knowledge architecture ensures your data stays within your infrastructure. For organizations seeking instant deployment without infrastructure overhead, Passwork Cloud provides a fully managed SaaS option. Hosted in secure data centers in Germany, the cloud platform operates on the same zero-knowledge model. Passwork is ISO/IEC 27001 certified. Both deployment options are trusted by enterprises for secure password sharing, privileged access management, and centralized credential governance.

One Solution to Simplify File Management and Orchestration Across Edge, Data Center, and Cloud Storage PeerGFS is a software-only solution developed to solve file management/file replication challenges in multi-site, multi-platform, and hybrid multi-cloud environments. With over 25 years of experience in geographically dispersed file replication, we help organizations: - Improve availability through Active-Active data centers (on-premises and/or in the cloud) - Protect data at the Edge with Continuous Data Protection to the data center - Increase productivity for distributed project teams with fast, local access to file data Today’s always-on world requires real-time data infrastructure with 24x7x365 availability. PeerGFS works with the storage systems you already have deployed and support: - High volume data replication between well-connected data centers - Wide area networks with limited bandwidth and higher latency PeerGFS is easy to install and manage.

Built through collaboration with global banks, HERE Enterprise Browser provides enterprise security, workforce productivity and seamless integration of enterprise AI. HERE’s Chromium-based, zero-trust security model includes integration with Microsoft Entra and other IDPs, app access controls, data loss prevention controls, executable protection and auditability for compliance. HERE supercharges productivity through app interoperability and Supertabs that combine multiple tabs into persona or task-based dashboards. It provides federated enterprise search to Microsoft 365, Google Workspace, Salesforce and other platforms. HERE also has its own Notification Center and an AI Center that enables integration of enterprise AI models into end user workflows. The company is backed by major banks and IQT, the not-for-profit strategic investor that accelerates the introduction of groundbreaking technologies to enhance the national security of America and its allies.