Robin by Atera vs. ServiceNow Comparison


Robin by Atera Atera	ServiceNow	+	+
Visit Website	Learn More Update Features	Add To Compare	Add To Compare



About Robin by Atera is an autonomous IT support agent designed to automatically diagnose and resolve technical issues across devices and cloud environments. The system acts as an AI-powered IT assistant that manages support requests from start to finish without human intervention. Robin receives requests from platforms such as Slack, Microsoft Teams, email, and IT service management tools, verifies the user’s identity, and gathers technical context to understand the problem. It can then perform approved actions on devices, networks, or cloud systems to resolve the issue. By automating troubleshooting and IT support workflows, Robin helps organizations reduce downtime and improve support efficiency.		About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT departments, managed service providers (MSPs), and enterprise organizations that want to automate IT support, device management, and cloud troubleshooting using AI		Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $100 per month Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Atera Founded: 2012 United States www.atera.com/ai/robin/		Company Information ServiceNow Founded: 2003 United States www.servicenow.com
Alternatives SuperIT		Alternatives Freshservice Freshworks
Atera		Atera
Aisera		ManageEngine Endpoint Central ManageEngine
ServiceNow AI Agents ServiceNow		Jira Service Management Atlassian
Espressive Barista Espressive View All		SolarWinds Service Desk SolarWinds View All
Categories Agentic AI AI Agents AI Copilots AI IT Agents AI Service Management (AISM) AI-Powered ITSM Tools AIOps Autonomous Endpoint Management (AEM) Conversational Support IT Management		Categories AI Service Management (AISM) AI-Powered ITSM Tools Help Desk Issue Tracking IT Service ITSM Service Request Management
Show More Features IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring		Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management
Integrations Atera TeamViewer Apizee AssetTrack Clutch Davra IoT Platform Getscreen.me IBM DevOps Deploy Jira Service Management Kion ManageEngine Endpoint Central Mozart Data NPSM Cloud Oloid Orca Security Supervity TechSee ThreatWatch Zilla Security hubley Show More Integrations View All 12 Integrations		Integrations Atera TeamViewer Apizee AssetTrack Clutch Davra IoT Platform Getscreen.me IBM DevOps Deploy Jira Service Management Kion ManageEngine Endpoint Central Mozart Data NPSM Cloud Oloid Orca Security Supervity TechSee ThreatWatch Zilla Security hubley Show More Integrations View All 1010 Integrations
		Claim ServiceNow and update features and information Claim ServiceNow and update features and information