RichCallAurus
|
inLighten iTouch InteractiveinLighten
|
|||||
Related Products
|
||||||
About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
|
About
iTouch kiosks are a revolutionary solution for easy-to-implement, self-service touchscreen applications. Key to the iTouch product line is a powerful, yet flexible, universal software integrated across a variety of reliable hardware configurations. Whether your objective is to provide targeted access to your website and other information or offer a variety of payment options for online shopping, donation collection or other self-directed experience, iTouch interactive solutions are versatile and effective tools that will appeal to users from all demographics. And, with inLighten’s user-friendly online content management interface, clients can create and schedule powerful digital signage content to play during kiosk idle time. The iTouch product line offers a variety of standard hardware configurations and the flexibility to utilize the iTouch-X Server in the design of a custom kiosk to meet the needs of any special self-service application.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Contact centers, customer service teams
|
Audience
Companies seeking a solution to provide targeted access to their website
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$192 / month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
|
Company InformationinLighten
Founded: 1989
United States
www.inlighten.net
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
|
Kiosk Features
Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access
|
|||||
Integrations
No info available.
|
Integrations
No info available.
|
|||||
|
|
|