RichCall

RichCall

Aurus
+
+

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About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks

About

TouchDynamic delivers a broad lineup of interactive touchscreen computing and self-service kiosk solutions designed to support point-of-sale and customer engagement applications across retail, restaurants, grocery, convenience, and enterprise environments by combining durable hardware with flexible, OS-agnostic platforms. It includes all-in-one touchscreen terminals, self-checkout, and interactive kiosks with multi-point capacitive touch displays, mobile POS tablets, compact PCs, rugged touch monitors, and peripherals like printers and barcode scanners that together create cohesive digital service points that streamline transactions, reduce wait times, and empower customers and staff with intuitive interaction. The self-service kiosks (such as the Pagoda and Pavilion models) feature responsive multi-touch screens, robust processors, extensive storage options, and flexible mounting configurations for counter, wall, or floor use.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Contact centers, customer service teams

Audience

Retail, hospitality, grocery, convenience stores, and enterprise teams that need kiosk hardware to power POS systems, self-service kiosks, and customer engagement solutions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io

Company Information

Touch Dynamic
Founded: 2001
United States
www.touchdynamic.com

Alternatives

Alternatives

RemoteHQ

RemoteHQ

Mythical Labs
Elo

Elo

Elo Touch Solutions
YantraPlatform

YantraPlatform

YantraNet

Categories

Co-Browsing Supported
Customer Service Supported

Categories

Kiosk Supported
Point of Sale Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported

Integrations

Paladin POS Not Supported

Integrations

Paladin POS Supported
Claim RichCall and update features and information
Claim RichCall and update features and information
Claim Touch Dynamic and update features and information
Claim Touch Dynamic and update features and information