RichCallAurus
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Related Products
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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About
TouchDynamic delivers a broad lineup of interactive touchscreen computing and self-service kiosk solutions designed to support point-of-sale and customer engagement applications across retail, restaurants, grocery, convenience, and enterprise environments by combining durable hardware with flexible, OS-agnostic platforms. It includes all-in-one touchscreen terminals, self-checkout, and interactive kiosks with multi-point capacitive touch displays, mobile POS tablets, compact PCs, rugged touch monitors, and peripherals like printers and barcode scanners that together create cohesive digital service points that streamline transactions, reduce wait times, and empower customers and staff with intuitive interaction. The self-service kiosks (such as the Pagoda and Pavilion models) feature responsive multi-touch screens, robust processors, extensive storage options, and flexible mounting configurations for counter, wall, or floor use.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Contact centers, customer service teams
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Audience
Retail, hospitality, grocery, convenience stores, and enterprise teams that need kiosk hardware to power POS systems, self-service kiosks, and customer engagement solutions
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Company InformationTouch Dynamic
Founded: 2001
United States
www.touchdynamic.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
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Integrations
Paladin POS
Not Supported
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