RichCallAurus
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Related Products
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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About
TouchDynamic delivers a broad lineup of interactive touchscreen computing and self-service kiosk solutions designed to support point-of-sale and customer engagement applications across retail, restaurants, grocery, convenience, and enterprise environments by combining durable hardware with flexible, OS-agnostic platforms. It includes all-in-one touchscreen terminals, self-checkout, and interactive kiosks with multi-point capacitive touch displays, mobile POS tablets, compact PCs, rugged touch monitors, and peripherals like printers and barcode scanners that together create cohesive digital service points that streamline transactions, reduce wait times, and empower customers and staff with intuitive interaction. The self-service kiosks (such as the Pagoda and Pavilion models) feature responsive multi-touch screens, robust processors, extensive storage options, and flexible mounting configurations for counter, wall, or floor use.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Contact centers, customer service teams
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Audience
Retail, hospitality, grocery, convenience stores, and enterprise teams that need kiosk hardware to power POS systems, self-service kiosks, and customer engagement solutions
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$192 / month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Company InformationTouch Dynamic
Founded: 2001
United States
www.touchdynamic.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Paladin POS
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