RichCallAurus
|
Surfly5.0 out of 5 stars |
|||||
| RichCall | Surfly | |||||
|---|---|---|---|---|---|---|
Related Products
|
||||||
RichCall:
About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
|
Surfly:
About
Create collaborative and fully compliant digital journeys on your platform without changing a single line of code or installing software. Surfly helps thousands of AXA agents sell faster by digitally recreating the in-person sales experience on their platform. Agents and customers collaborate remotely to choose a policy, e-sign documents, and make their first payment. Surfly Co-browsing is faster, safer, and easier to use than screen sharing tools like Zoom, Google Meet, or Microsoft Teams. It enables active, secure, and compliant two-way collaboration that can never be replicated with screen sharing. Why use multiple external tools like Zoom and Docusign when you can just do everything in one Surfly Session? Upload, review, annotate, and e-sign any document without ever leaving your own website or portal. Surfly’s solution is flexible enough to work on the fly without any integrations as a virtual layer on top of your existing platforms.
|
|||||
RichCall:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Surfly:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
RichCall:
Audience
Contact centers, customer service teams
|
Surfly:
Audience
Companies searching for a solution to manage and improve their online interactions
|
|||||
RichCall:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Surfly:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
RichCall:
API
Offers API
Not Supported
|
Surfly:
API
Offers API
Supported
|
|||||
RichCall:
Screenshots and Videos |
Surfly:
Screenshots and Videos |
|||||
RichCall:
Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Not Supported
Free Trial
Supported
|
Surfly:
Pricing
$26/per month
Enterprise pricing based on session minute bundles and not agent price
Free Version
Supported
Free Trial
Supported
|
|||||
RichCall:
Reviews/
|
Surfly:
Reviews/
|
|||||
Surfly:
Pros & Cons from Real UsersPros
Cons
|
||||||
RichCall:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Surfly:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
|||||
RichCall:
Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
|
Surfly:
Company InformationSurfly
Netherlands
www.surfly.com
|
|||||
RichCall:
Alternatives |
Surfly:
Alternatives |
|||||
|
RichCall:
|
Surfly: | |||||
| RichCall: | Surfly: | |||||
|
RichCall:
|
Surfly: | |||||
| RichCall: |
Surfly:
|
|||||
RichCall:
Categories |
Surfly:
Categories |
|||||
RichCall:
Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
|
Surfly:
Remote Desktop Features
Chat
Supported
Cross-Platform Access
Not Supported
File Transfer
Supported
Group View
Not Supported
Mobile Device Access
Not Supported
Multi Monitor Support
Not Supported
Record Remote Sessions
Supported
Remote Print
Not Supported
Remote Wake
Not Supported
User Management
Supported
Remote Support Features
Diagnostic Tools
Not Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
|
|||||
RichCall:
Integrations
AWS Marketplace
Not Supported
Amazon Connect
Not Supported
Intercom
Not Supported
JavaScript
Not Supported
NiCE CXone Mpower
Not Supported
Salesforce
Not Supported
Zendesk
Not Supported
|
Surfly:
Integrations
AWS Marketplace
Supported
Amazon Connect
Supported
Intercom
Supported
JavaScript
Supported
NiCE CXone Mpower
Supported
Salesforce
Supported
Zendesk
Supported
|
|||||
|
RichCall:
|
Surfly:
|