RichCall

RichCall

Aurus
Surfly

Surfly

5.0 out of 5 stars
RichCall Surfly

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RichCall:

About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks
Surfly:

About

Create collaborative and fully compliant digital journeys on your platform without changing a single line of code or installing software. Surfly helps thousands of AXA agents sell faster by digitally recreating the in-person sales experience on their platform. Agents and customers collaborate remotely to choose a policy, e-sign documents, and make their first payment. Surfly Co-browsing is faster, safer, and easier to use than screen sharing tools like Zoom, Google Meet, or Microsoft Teams. It enables active, secure, and compliant two-way collaboration that can never be replicated with screen sharing. Why use multiple external tools like Zoom and Docusign when you can just do everything in one Surfly Session? Upload, review, annotate, and e-sign any document without ever leaving your own website or portal. Surfly’s solution is flexible enough to work on the fly without any integrations as a virtual layer on top of your existing platforms.
RichCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Surfly:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RichCall:

Audience

Contact centers, customer service teams
Surfly:

Audience

Companies searching for a solution to manage and improve their online interactions
RichCall:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Surfly:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
RichCall:

API

Offers API Not Supported
Surfly:

API

Offers API Supported
RichCall:

Screenshots and Videos

Surfly:

Screenshots and Videos

RichCall:

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version Not Supported
Free Trial Supported
Surfly:

Pricing

$26/per month
Enterprise pricing based on session minute bundles and not agent price
Free Version Supported
Free Trial Supported
RichCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Surfly:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Surfly:

Pros & Cons from Real Users

Pros

  • Several things: 1) Ease/Simplicity of setup & use 2) Technical knowledge not necessary 3) Budget friendly 4) Compatible with Apple, Android & Windows

Cons

  • There are currently no cons. I will update again after 6 months of use.
RichCall:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Surfly:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
RichCall:

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io
Surfly:

Company Information

Surfly
Netherlands
www.surfly.com
RichCall:

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RichCall:
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RichCall:

Categories

Co-Browsing Supported
Customer Service Supported
Surfly:

Categories

Co-Browsing Supported
Remote Desktop Supported
Remote Support Supported
RichCall:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported
Surfly:

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported
RichCall:

Integrations

AWS Marketplace Not Supported
Amazon Connect Not Supported
Intercom Not Supported
JavaScript Not Supported
NiCE CXone Mpower Not Supported
Salesforce Not Supported
Zendesk Not Supported
Surfly:

Integrations

AWS Marketplace Supported
Amazon Connect Supported
Intercom Supported
JavaScript Supported
NiCE CXone Mpower Supported
Salesforce Supported
Zendesk Supported
RichCall:
Claim RichCall and update features and information
Claim RichCall and update features and information
Surfly:
Claim Surfly and update features and information
Claim Surfly and update features and information