TrustYou

TrustYou

5.0 out of 5 stars
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About

Revinsta is a cloud-based hotel reputation management platform for hotels, resorts, guesthouses, vacation rentals and hospitality groups. It brings guest reviews into a shared workspace, drafts responses in each property’s brand voice and the guest’s language, and supports review-response workflows with configurable automation and human approval. Review analytics organize feedback into topics and highlight recurring issues that affect ratings; multi-property reporting and competitor benchmarking help teams compare properties and identify priorities. The product also includes surveys, review widgets, exportable reports and a guest-feedback assistant that answers questions using review and survey data. Teams can connect Google Business Profile for review-history synchronization and reply posting, and connect Mews to import guest checkouts for post-stay review requests. The service is accessed online without installing software.

About

TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to: - Create unlimited opportunities to listen and respond to guests’ needs. - Understand all reviews across the web and make better business decisions. - Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings. TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels and resorts, B&Bs and guesthouses, vacation rentals, hostels, motels, serviced apartments, boutique properties, groups and chains.

Audience

Hotels, Hotel Chains, Destinations, Travel Sites, Restaurants

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$75/property/month
The monthly plan is $75 per property per month. Annual billing is $720 per property per year ($60 per month equivalent). The plan includes 300 review replies per property; additional replies are $0.35 each. Properties beyond 10 receive a 20% discount. A 7-day trial is available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 3.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Trustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!

Cons

  • The only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Revinsta
Founded: 2026
Canada
revinsta.com

Company Information

TrustYou
Founded: 2008
Germany
www.trustyou.com

Alternatives

Alternatives

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LocalReviews

LocalReviews

OneLocal

Categories

Categories

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Mews Supported
5stelle* Not Supported
Advantage Anywhere Not Supported
Astro Not Supported
HotelAppz Not Supported
IDeaS G3 RMS Not Supported
MasterYield Not Supported
Misterbooking PMS Not Supported
Profitroom Booking Engine Not Supported
Rambox Not Supported
Rezlynx Not Supported
ShalomCloud Not Supported
SiteMinder Not Supported
Stayntouch PMS Not Supported
Storable Newbook Not Supported
Ulyses Cloud Not Supported
hoteliga Not Supported

Integrations

Mews Supported
5stelle* Supported
Advantage Anywhere Supported
Astro Supported
HotelAppz Supported
IDeaS G3 RMS Supported
MasterYield Supported
Misterbooking PMS Supported
Profitroom Booking Engine Supported
Rambox Supported
Rezlynx Supported
ShalomCloud Supported
SiteMinder Supported
Stayntouch PMS Supported
Storable Newbook Supported
Ulyses Cloud Supported
hoteliga Supported
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