+
+

Related Products

  • Pocomos
    45 Ratings
    Visit Website
  • VoucherCart
    67 Ratings
    Visit Website
  • Haast
    5 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • PageDNA
    39 Ratings
    Visit Website
  • Rezku Point of Sale
    64 Ratings
    Visit Website
  • ARGOS Identity
    8 Ratings
    Visit Website
  • Muzaic
    2 Ratings
    Visit Website
  • Adobe Experience Manager
    1,901 Ratings
    Visit Website

About

Review collection is not rocket science. After all, all we do is help you collect video, photo & text reviews from your customers. We then display these reviews on Your Site, on Google and on your Social Media platforms. By displaying genuine reviews most of our clients see an uplift in conversion within a few weeks. Last year we launched four new features including, SMS collection, video reviews, social proof & influencer. None of them cost our clients a penny extra. Fully customized, branded email review collection gives your customers a simple way to leave feedback, without logging in. Give multiple ways to write reviews with SMS, Facebook, Live Chat and In-store review collection. Useful, engaging and well-designed emails produce better conversion rates. We give you the power to fully brand your customer emails with our handy WYSIWYG editor, or you can delve into the code for full customisation.

About

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want to collect and manage online reviews

Audience

For businesses lookinh to source feedback and surface reviews across various channels

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$89 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Easy to setup, automated system, good support, justifiable cost. Useful reply system with images and video.

Cons

  • Some glitches with Apple mobile App and twitter share link.

Pros & Cons from Real Users

Pros

  • Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey.
  • Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms.

Cons

  • It is a great portal with a very good inventory of reviews across the services and businesses.
  • It worked great for me. Nothing to share about cons.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

REVIEWS.io
Founded: 2010
United Kingdom
reviews.io

Company Information

SmartCustomer
Founded: 2006
United States
www.smartcustomer.com

Alternatives

Alternatives

Blue Zone

Blue Zone

Blue Zone Technologies
Tia

Tia

TIA Reviews Pte. Ltd.

Categories

Categories

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Integrations

BigCommerce Supported
Buy Real Media Supported
Facebook Supported
Instagram Supported
Magento Supported
ProvenExpert.com Supported
Shopify Supported
X (Twitter) Supported
AfterSell Supported
Bloomreach Supported
Bubblehouse Supported
Chattermill Supported
Influence Supported
LoyaltyLion Supported
OpenCart Supported
PrestaShop Supported
Reviewsub Not Supported
Upzelo Supported
Volusion Supported
Zendesk Supported

Integrations

BigCommerce Supported
Buy Real Media Supported
Facebook Supported
Instagram Supported
Magento Supported
ProvenExpert.com Supported
Shopify Supported
X (Twitter) Supported
AfterSell Not Supported
Bloomreach Not Supported
Bubblehouse Not Supported
Chattermill Not Supported
Influence Not Supported
LoyaltyLion Not Supported
OpenCart Not Supported
PrestaShop Not Supported
Reviewsub Supported
Upzelo Not Supported
Volusion Not Supported
Zendesk Not Supported
Claim REVIEWS.io and update features and information
Claim REVIEWS.io and update features and information
Claim SmartCustomer and update features and information
Claim SmartCustomer and update features and information