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About

We automate review monitoring and analytics across major eCommerce sites. In a few clicks, using just one of many features, you can find exactly what the product does well and what needs to be improved. We’ve reached the point where our CPG clients now drive the majority of the implemented features. Our platform is built for you by your peers. Our focus is to automate customer feedback/reviews research, and analytics and provide intelligent answers to the most important questions about product performance. A collective approach to research and development. Helping you achieve your goal is our priority (chat, phone, email) Listen to & analyze data from 15+ major retail sites. Finally, a way to learn about products’ strengths and weaknesses. Know what they do well and where they struggle. Unlimited users, 1-10k+ products, constantly evolving. We'll give you a quick overview of the service and answer all of your questions.

About

TrustRadius is a review site for business technology. Optimized for content quality and data integrity, we help buyers make better product decisions based on unbiased and insightful reviews. We also help vendors harness and scale the authentic voice of their customers. Every reviewer is verified by multi-step processes to ensure only genuine product reviews surface. We don’t sell leads or paid placements. Vendors can’t skew results, period. Each review is vetted for quality, depth, and detail by our Research Team before publishing. Our reviews average more than 400 words.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to monitor and analyze reviews on major eCommerce sites

Audience

Individuals and businesses that want to evaluate technology products like software and services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.5 / 5
ease 4.2 / 5
features 3.5 / 5
design 4.0 / 5
support 3.3 / 5

Pros & Cons from Real Users

Pros

  • TrustRadius is a good source to find out best suitable business software and tools and buyers get a clear and detailed insights about the products through real users experience based reviews, which make the tech buying decision easy.
  • Detailed review process with lots of queries Good clean website interface Lots of genuine reviews via Linked In profiles Good customer service with regular mail notifications
  • Decent User Interface. Large catalog of software reviews. Reviews are elaborated & moderated. Verified users via LinkedIn. B2B insights for buyers.
  • Not much to like. I guess the color scheme of the website is nice.

Cons

  • Listings are limited and review sources data is not so big as other similar services as SourceForge and others have.
  • Very less review invites Too strict moderation, asks a lot of details
  • Customer service can be more responsive. Many reviews are unoriginal & often irrelevant.
  • They miscategorized our product and allowed it to collect reviews and ratings in the wrong category. Then once we notified them that our product was miscategorized, weeks passed and they still did not move our product into the correct category as of the time of this review, even though they said they would look into it. Their vendor dashboard isn't very intuitive either. Hard to tell if your changes have saved or not.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ReviewMonitoring.com
United States
reviewmonitoring.com

Company Information

TrustRadius
Founded: 2012
United States
trustradius.com

Alternatives

Alternatives

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gominga

gominga eServices
G2

G2

G2.com
Trustyy

Trustyy

Easy Commerce Apps

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

Axis LMS
Caugia
Clay
Digesto
Influitive
Prodsight
Retamo
Reviewshake
Salesforce
Wufoo
Xoxoday
Zapier

Integrations

Axis LMS
Caugia
Clay
Digesto
Influitive
Prodsight
Retamo
Reviewshake
Salesforce
Wufoo
Xoxoday
Zapier
Claim ReviewMonitoring.com and update features and information
Claim ReviewMonitoring.com and update features and information
Claim TrustRadius and update features and information
Claim TrustRadius and update features and information