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About

It’s easier than ever to get the most reviews on the sites that matter with one-click review requests, and text message communications. Send requests from your desk, or have your team send them from the field. Easily sort and filter by employee, location, review site and channel. Get alerts and quickly respond to negative reviews to create great customer experiences. A quick glance at all your KPIs lets you know exactly how your company and team are performing. Plus, get instant alerts and quickly discover actionable trends to grow your online reputation. Once you choose and prioritize the review sites you want, our system automatically directs customers to the one that works for them. A seamless experience for the customer means more reviews for you. Show off all of your reviews from across the web, along with your business information and social feeds, all in one place.

About

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Reputation Management solution for anyone

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$147 per month
Free Version Not Supported
Free Trial Supported

Pricing

$199.00 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 2.4 / 5
ease 4.0 / 5
features 3.6 / 5
design 4.0 / 5
support 2.4 / 5

Pros & Cons from Real Users

Pros

  • - Recognized consumer brand that many shoppers know and actively check - Centralized hub for collecting customer feedback in one place - Basic API access and embeddable widgets available for website integration
  • The popular review service. Well known brand for customers not only in Europe but in United Status too.
  • Trustpilot is a complete system to be able to consult complete reviews on any type of website or specific categories. The first thing I like is that Trustpilot has a wide variety of different categories where various customer experiences and reviews are stored from banks, clothing stores, furniture stores, pet stores and many more categories, this is great for the consumer can consult detailed reviews of a store before buying a product. TrustPilot allows you to filter recent or old reviews, allows you to filter information from companies and web pages, information such as domain, physical address of each company, details and history of each company. Trustpilot allows you to consult company information, this helps a lot to improve the confidence of potential customers who want to purchase a product or service.
  • Decent user interface, but that's about it. There's not much more to say here. The interface is nice but Trustpilot has huge issues otherwise.
  • Good website interface. Easy to read or provide review. Covers most of the software and websites. Decent amount of trusted reviews. Free to use.

Cons

  • - Publishes unverified negative reviews with zero proof of purchase, order history, or evidence of an actual customer relationship - Blocks businesses from inviting satisfied customers to review unless they pay a ~€500/month subscription - Company profiles cannot be deleted, permanently locking businesses into reputational exposure even after they stop using the service - Moderation enforces double standards: fake reviews from non-customers often stay published, while genuine reviews from real customers are removed - Freezes legitimate user accounts and rejects proof of purchase when flagging authentic feedback as fake - Poor technical value: basic API features and widgets are presented as premium innovations despite enterprise-level pricing - Creates a distorted ecosystem where angry voices are amplified for free and honest positive feedback is trapped behind a paywall
  • Violation of agreement and extortion from Trustpilot
  • Everything in Trustpilot is very good, it is a very complete platform to write and read new reviews about various web pages or physical sites such as restaurants or any place that you want to check about its reputation. Trustpilot's overall design is very good and works flawlessly, the review consulting and moderation time for each review is relatively short, posting in about 12-24 hours. I have never had any problems with Trustpilot.
  • In my opinion, there is little to no review moderation on Trustpilot. I believe you can find fake reviews on almost any product or service. They are easily spottable because they have little to do with the product or service being reviewed, or are all written in the same sort of template, which indicates the company wrote the reviews themselves.
  • A large amount of vague & silly one line reviews can also be found - It definitely needs to increase moderation to ensure quality control. No integration with LinkedIn - It should use LinkedIn as login source to fetch honest reviews.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ReviewBuzz
Founded: 2012
United States
reviewbuzz.net

Company Information

Trustpilot
Founded: 2007
Denmark
business.trustpilot.com

Alternatives

Alternatives

Categories

Categories

Brand Management Supported
Customer Feedback Supported
NPS Supported
Product Review Supported
Review Management Supported

Reputation Management Features

Campaign Management Supported
Gamification Supported
Response Management Supported
Review Generation Not Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Social Media Metrics Supported
Social Media Monitoring Not Supported
White Label Not Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Brand Management Features

Approval Process Control Not Supported
Artwork Management Not Supported
Asset Management Not Supported
Change Management Supported
Fulfillment Distribution Not Supported
Project Management Not Supported

Integrations

BetterCommerce Not Supported
Blotout Not Supported
Bragly Not Supported
Brixly Not Supported
Feedback Link Not Supported
Fresh Relevance Not Supported
Hootsuite Not Supported
LocalClarity Not Supported
Meltano Not Supported
OnPrintShop Not Supported
Pure360 Not Supported
Remarkable Commerce Not Supported
Rierino Not Supported
StackTome Not Supported
Trocial Not Supported
UENI Not Supported
VideoTestimonials Not Supported
Write Right Not Supported
cuzir Not Supported
eDesk Not Supported

Integrations

BetterCommerce Supported
Blotout Supported
Bragly Supported
Brixly Supported
Feedback Link Supported
Fresh Relevance Supported
Hootsuite Supported
LocalClarity Supported
Meltano Supported
OnPrintShop Supported
Pure360 Supported
Remarkable Commerce Supported
Rierino Supported
StackTome Supported
Trocial Supported
UENI Supported
VideoTestimonials Supported
Write Right Supported
cuzir Supported
eDesk Supported
Claim ReviewBuzz and update features and information
Claim ReviewBuzz and update features and information
Claim Trustpilot and update features and information
Claim Trustpilot and update features and information