RetentionEngine vs. inSided Comparison


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About RetentionEngine lets you build a cancel flow that captures insights on why your customers are cancelling, works to retain them, and identifies trends across the lifeycles of your customers. Unhappy customers are your greatest source of learning! What didn't work and who didn't it work for? What could change their mind? Can you fix it? All questions that RetentionEngine will help you answer and optimize. 80% of customers report that a business could have done something to keep them before they cancelled. Your customers are your best source of marketing and they talk. If the experience of cancelling is bad, potential customers will hear about it. Churn is on the rise, but RetentionEngine saves you time and saves your revenue. We've done the hard work so you don't have to! Get started via a simple integration with your subscription platform. RetentionEngine is the only no-code, AI-powered, offboarding experience designed to save you customers, time, and revenue.	About inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Merchants and businesses seeking for a solution to increase their customer retention rates and lifetime value	Audience B2B software companies, Telecommunications, Consumer online services
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $59 per month Free Version Not Supported Free Trial Not Supported	Pricing $900 per month Free trial available Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves Cons No significant cons. Becomes valuable once you have a solid customer base.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information RetentionEngine Founded: 2020 www.retentionengine.com	Company Information inSided Founded: 2010 Netherlands www.insided.com
Alternatives Churnfree	Alternatives Influitive
Replenit	Discourse
Upzelo	Glynk
Chargebee Retention Chargebee	ChurnZero
Raaft View All	Ackee Ackee Digital Enterprises View All
Categories AI Customer Success Supported Churn Prevention Supported Customer Retention Supported Customer Success Supported	Categories Churn Prevention Supported Community Supported Customer Engagement Supported Customer Service Supported Customer Success Supported Knowledge Management Supported
	Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Not Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Supported Membership Management Supported Social Media Management Supported Website Management Supported White Label Not Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Not Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported
Integrations Blotout Not Supported Bold Subscriptions Supported Chargebee Supported Easyflow Not Supported Findjoo Not Supported Freshdesk Not Supported Gainsight Not Supported HelpHub Not Supported Miro Not Supported Recharge Supported Recurly Supported Salesforce Not Supported Shopify Supported Slack Not Supported Stackreaction Not Supported Stay AI Supported Unleash Not Supported WooCommerce Supported Zendesk Not Supported Show More Integrations View All 9 Integrations	Integrations Blotout Supported Bold Subscriptions Not Supported Chargebee Not Supported Easyflow Supported Findjoo Supported Freshdesk Supported Gainsight Supported HelpHub Supported Miro Supported Recharge Not Supported Recurly Not Supported Salesforce Supported Shopify Not Supported Slack Supported Stackreaction Supported Stay AI Not Supported Unleash Supported WooCommerce Not Supported Zendesk Supported Show More Integrations View All 19 Integrations
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