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About

Look up installation manuals, service bulletins, troubleshooting guides, and more right from your mobile device. Upload private documents for quick distribution to your mobile field workforce. Invite your colleagues to join and help each other remotely using live video and images, draw on the screen to highlight problem areas. You can also share documents, email, and make voice calls all from one screen. Search for solutions in our knowledge base. All conversations and interactions get converted to knowledge so that the same questions can be answered through a simple search in the future. ResolutionTube helps capture and disperse tribal knowledge in the technician community. ResolutionTube opens the conversation to technicians and industry leaders from many organizations. Rather than being limited to only the field techs that you know, you’ll be able to use our contact book to connect with technicians with expertise in the problems you’re trying to solve.

About

SkyBoss is a cloud-based, field service management software for contractors. Affordable and feature-rich, SkyBoss aims to take away the headaches of owning a field service business. It offers a rich set of features that includes job and technician scheduling, invoicing, GPS technician tracking and routing, powerful reporting, and communication. SkyBoss is suitable for electrical contractors, plumbing, and HVAC businesses no matter the size.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Mobile collaboration and troubleshooting platform for businesses

Audience

Plumbers, Electricians, HVAC

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39.00/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 2.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Great direct invoicing from SkyBoss to customer. Easy to reference invoices and go to them for details.

Cons

  • SkyBoss often fails to import invoices to QuickBooks when they are in a Completed status, and conversely will import an estimate or a progress invoice for a job not completed. If an invoice for a non-complete imports and is deleted, the invoice will never import when it does complete. There is no option to change an invoice's date from the created date to the completed date, so it makes managing Accounts Receivable difficult. SkyBoss only has one support specialist for QuickBooks integration (Judy) and she is overloaded and cannot respond promptly.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

ResolutionTube
Founded: 2014
United States
www.resolutiontube.com

Company Information

SkyBoss
Founded: 2012
United States
www.skyboss.com

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Categories

Categories

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
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Claim ResolutionTube and update features and information
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