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About
Generate, monitor, respond to and analyze reviews from dozens of channels in a single place. Respond to customers on any platform from a single workspace, with responses posted in near real-time. Create custom alerts that allow agents to get notified as soon as a new review is posted that meets filter criteria. Customize your workspace to view aggregated reviews and Q&A in a way that supports your workflow. Create categories of keywords and tags to trigger urgency around top-of-mind issues and prioritize responses. Make responding faster and more consistent by starting with templates and customizing them to each unique review or question. Ensure responses are on-brand and accurate by setting up an approval process for managers. Assign roles and grant user permissions such as turning off the ability for editing or not allowing users to work on the same data set.
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About
Viff is an AI assistant that generates courteous and contextual responses to your guest reviews instantly. Respond to reviews consistently, improve your online reputation, and grow your bookings. 87% of travelers are more likely to book when businesses respond to reviews. Responses make you stand out and instill confidence in travelers researching their next stay. Responding to reviews can be difficult when staff has 100 things to do. Viff learns your tone and brand voice from the initial inputs. Craft accurate responses instantly and respond consistently to all guest reviews. Our customers have experienced 5x jumps in booking volumes and a 67% improved TripAdvisor ranking, after just 6 months of responding consistently to all reviews. Just select the review text, and click on the Viff icon. When we say "generate responses in a single click" we mean it literally! Viff works out of the box with every website and every property/reputation management system under the sun.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of an all-in-one review management platform
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Audience
Property managers in need of a tool to generate courteous and contextual responses to guest reviews
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company Information1440
Founded: 2009
United States
www.1440.io/reputation-studio/
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Company InformationViff
United States
www.viff.ai/
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Categories |
Categories |
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Review Management Features
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Reputation Management Features
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
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