ZIK Analytics

ZIK Analytics

N.G.C.A Technology Enterprises
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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

ZIK Analytics guides sellers through every step of their eCommerce journey, from breaking even to becoming profitable and ultimately reaching independence when selling on eBay, Shopify, or Amazon. ZIK offers a unique blend of unlimited market insights, accurate data, and unparalleled support. With a proven track record of over 6 years in the industry, we provide reliable and fast market research tools to eBay and Shopify sellers. From eBay seller tools to Dropshipping tips and Shopify product research, we've got you covered. Discover winning products with ZIK, confidently explore what to sell online, optimize your listings, and stay ahead of the competition.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

eBay sellers, Shopify Sellers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version
Free Trial

Pricing

$29.99 per month
Try ZIK 7 days for $1
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I’ve been using Zik for a while and is the source of a lot of our business success. Great data to scale and be successful without Zik is a game of luck.

Cons

  • Hard to say. Integration direct with eBay but is had interventions with other platforms that works great.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

N.G.C.A Technology Enterprises
Founded: 2016
Cyprus
www.zikanalytics.com

Alternatives

Alternatives

Terapeak

Terapeak

eBay
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Integrations

Amazon
Shopify
eBay
AliExpress
BigCommerce
Cdiscount
Gmail
Linnworks
Walmart
WooCommerce

Integrations

Amazon
Shopify
eBay
AliExpress
BigCommerce
Cdiscount
Gmail
Linnworks
Walmart
WooCommerce
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim ZIK Analytics and update features and information
Claim ZIK Analytics and update features and information