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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

Valigara is the only online management software, tailor-made for jewelers. Manage, Sync, and Sell jewelry on leading online marketplaces, websites, social and other channels. - Manage and sync jewelry and diamonds inventory - Store, Generate and Optimize content: Titles, Descriptions, Prices - Post jewelry to Amazon, Etsy, eBay, Walmart, Shopify, and other online channels - Improve online presence with Marketing and Analysis tools - Manage orders, Fulfillment & Logistics - Sync and Segment clients with the built-in CRM - Send Email campaigns and Automated emails - Manage B2B distributors and wholesale operation

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

Jewelry retailers, manufacturers & wholesalers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version
Free Trial

Pricing

$199.00/month
Flexible packages, starting $199/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great Service saves tons of time very intuitive and user friendly always ready to help great team that knows the business inside out
  • First, it's a great team. Their communication and responsibility, the professionalism and the response, which are most important, are beyond all expectations. The software is great. It's tailored for diamond jewelry, and makes my life much easier. Publishing to eBay, Etsy, and my website are so powerful. It creates all the content, manages the jewelry and diamond inventory individually, syncs and reprices everything automatically.
  • The software is just great! It covers all our needs - central jewelry catalog, proper work with tens of thousands of SKUs, automatic repricing by metal and gemstone prices, online catalogs and websites for distributors, ability to expand to new sales channels. Automation is so powerful we know we can handle our data easily, especially as they continue to add more AI tools every month. The system is online, stable, holds our big catalog with no problems. This was one of our concerns. Their support is unbelievable. Thinking outside the box, custom developments, always available and positive - there is simply no "No" for them.
  • Seamless integration with multiple ecommerce platforms User-friendly and intuitive interface Time-saving automation and product management tools Consistent, error-free product listings across channels Scalable solution that grows with your business
  • Valigara allowed me to expand my jewelry business into digital. I am able to manage my jewelry and diamonds inventory, and sell it on multiple sales channels. Everything is synchronized, and optimized for sales. The team is involved, and always ready to do more than expected. It opened a new dimension in my business.

Cons

  • nothing really
  • Takes some time to set everything up, but at the end it's 100% worth it.
  • We love the software and the support. No complaints
  • Can require some initial setup and customization.
  • All is fine, just take into account someone in the company has to learn and use the tools.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

Valigara
Founded: 2009
Israel
www.valigara.com

Alternatives

Alternatives

E-Jewel

E-Jewel

Diamond Technology Solutions
JewelSteps

JewelSteps

Thinkersteps Technologies
Jewelianna

Jewelianna

Accadia Software Technologies 2005 Ltd
PIRO Fusion

PIRO Fusion

MindSpark
PayTraQer

PayTraQer

SaasAnt Inc
e-Jewelry Software

e-Jewelry Software

Business Computing

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Jewelry Store Management Features

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Integrations

Amazon
BigCommerce
Shopify
WooCommerce
eBay
DiamondXecutive Pro
Easyship
Facebook
Facebook Ads
Fulfillment by Amazon (FBA)
Gmail
Linnworks
Mailchimp
QuickBooks Accountants
QuickBooks Online
ShipEngine
UPS Ready
Walmart Pay
eFulfillment Service

Integrations

Amazon
BigCommerce
Shopify
WooCommerce
eBay
DiamondXecutive Pro
Easyship
Facebook
Facebook Ads
Fulfillment by Amazon (FBA)
Gmail
Linnworks
Mailchimp
QuickBooks Accountants
QuickBooks Online
ShipEngine
UPS Ready
Walmart Pay
eFulfillment Service
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim Valigara and update features and information
Claim Valigara and update features and information