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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

SureDone is a multichannel e-commerce solution enabling online sellers of all size to manage their products, list their products, sync their inventory and consolidate their orders across marketplaces and e-commerce sites such as Amazon, eBay, Walmart, Etsy, Facebook Marketplace, Google Shopping Actions, BigCommerce, Shopify, Magento and more. In addition, SureDone automates many time consuming tasks such as updating online listings based on inventory and price updates from suppliers, drop shipping and connections to shipping, warehouse management, inventory management, ERP, CRM and POS solutions, plus internal software. We support users that have product counts from tens of items to millions of items using our proprietary, highly scaleable and highly secure cloud architecture. With extensive bulk management support, highly flexible import and export capabilities and integrated fitment management for automotive and motorsports parts and accessories, we support all verticals.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

SureDone serves sellers of every size and vertical, including new sellers, growing sellers, enterprises and brands, plus support for auto/moto P&A, with specific functionality to support each demographic.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Pricing

$99.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

SureDone
Founded: 2011
United States
www.suredone.com

Alternatives

Alternatives

PayTraQer

PayTraQer

SaasAnt Inc
Kentro

Kentro

Kentro.io

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Categories

eCommerce Supported
Marketplace Supported
Order Management Supported
Shopping Cart Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Inventory Management Features

Alerts/Notifications Not Supported
Barcoding / RFID Supported
Forecasting Not Supported
Inventory Optimization Not Supported
Kitting Supported
Manufacturing Inventory Management Not Supported
Mobile Access Not Supported
Multi-Channel Management Supported
Product Identification Not Supported
Reorder Management Not Supported
Reporting/Analytics Not Supported
Retail Inventory Management Not Supported
Supplier Management Not Supported
Warehouse Management Not Supported

Marketplace Features

Catalog Management Not Supported
Category Management Supported
Fee / Commission Management Not Supported
Order Management Supported
Payment Processing Not Supported
Promotions Management Not Supported
Returns Management Not Supported
SEO Management Not Supported
Shopping Cart Not Supported
Vendor Portal Not Supported

Multi-Channel eCommerce Features

Catalog Management Supported
Channel Management Supported
Data Synchronization Supported
Email Marketing Not Supported
Inventory Management Supported
Marketplace Integration Supported
Mobile Commerce Not Supported
Order Management Supported
Promotions Management Not Supported
Returns Management Not Supported
SEO Management Not Supported
Shopping Cart Supported
Social Commerce Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Not Supported
Inventory Management Supported
Order Entry Not Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Supported
Special Order Management Not Supported

Shopping Cart Features

Abandoned Cart Saver Not Supported
Catalog Management Not Supported
Credit Card Processing Not Supported
Discount / Coupon Management Not Supported
Inventory Control Supported
Product Configurator Not Supported
Product Ratings / Reviews Not Supported
Refund Management Not Supported
Returns Management Not Supported
Shipping Management Supported
Tax Management Not Supported

eCommerce Features

Catalog Management Supported
Channel Management Supported
CRM Supported
Customer Accounts Supported
Data Security Supported
Email Marketing Not Supported
Inventory Management Supported
Kitting Supported
Loyalty Program Not Supported
Mobile Access Supported
Multi-Store Management Supported
Order Management Supported
Product Configurator Supported
Promotions Management Not Supported
Returns Management Not Supported
Reviews Management Supported
SEO Management Supported
Shopping Cart Supported
Templates Supported

Integrations

BigCommerce Supported
Shopify Supported
eBay Supported
Amazon Supported
Cdiscount Supported
Facebook Not Supported
Flashpricer Not Supported
Google Analytics Not Supported
Informed Repricer Not Supported
Informed.co Not Supported
Linnworks Supported
Magento Not Supported
PayPal Not Supported
QuickBooks Online Not Supported
ShipCalm Not Supported
ShipMonk Not Supported
SkuVault Not Supported
Stripe Not Supported
Walmart Not Supported
WooCommerce Supported

Integrations

BigCommerce Supported
Shopify Supported
eBay Supported
Amazon Not Supported
Cdiscount Not Supported
Facebook Supported
Flashpricer Supported
Google Analytics Supported
Informed Repricer Supported
Informed.co Supported
Linnworks Not Supported
Magento Supported
PayPal Supported
QuickBooks Online Supported
ShipCalm Supported
ShipMonk Supported
SkuVault Supported
Stripe Supported
Walmart Supported
WooCommerce Not Supported
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim SureDone and update features and information
Claim SureDone and update features and information