Related Products
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About
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
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About
SureDone is a multichannel e-commerce solution enabling online sellers of all size to manage their products, list their products, sync their inventory and consolidate their orders across marketplaces and e-commerce sites such as Amazon, eBay, Walmart, Etsy, Facebook Marketplace, Google Shopping Actions, BigCommerce, Shopify, Magento and more.
In addition, SureDone automates many time consuming tasks such as updating online listings based on inventory and price updates from suppliers, drop shipping and connections to shipping, warehouse management, inventory management, ERP, CRM and POS solutions, plus internal software.
We support users that have product counts from tens of items to millions of items using our proprietary, highly scaleable and highly secure cloud architecture. With extensive bulk management support, highly flexible import and export capabilities and integrated fitment management for automotive and motorsports parts and accessories, we support all verticals.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
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Audience
SureDone serves sellers of every size and vertical, including new sellers, growing sellers, enterprises and brands, plus support for auto/moto P&A, with specific functionality to support each demographic.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$33 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$99.00/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationReplyco
Founded: 2019
United Kingdom
replyco.com
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Company InformationSureDone
Founded: 2011
United States
www.suredone.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Supported
Email Management Features
Data Recovery
Not Supported
Email Archiving
Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Monitoring
Not Supported
Email Recall
Not Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Signature Management
Supported
Spam Blocker
Not Supported
Whitelisting / Blacklisting
Not Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Inventory Management Features
Alerts/Notifications
Not Supported
Barcoding / RFID
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Supported
Manufacturing Inventory Management
Not Supported
Mobile Access
Not Supported
Multi-Channel Management
Supported
Product Identification
Not Supported
Reorder Management
Not Supported
Reporting/Analytics
Not Supported
Retail Inventory Management
Not Supported
Supplier Management
Not Supported
Warehouse Management
Not Supported
Marketplace Features
Catalog Management
Not Supported
Category Management
Supported
Fee / Commission Management
Not Supported
Order Management
Supported
Payment Processing
Not Supported
Promotions Management
Not Supported
Returns Management
Not Supported
SEO Management
Not Supported
Shopping Cart
Not Supported
Vendor Portal
Not Supported
Multi-Channel eCommerce Features
Catalog Management
Supported
Channel Management
Supported
Data Synchronization
Supported
Email Marketing
Not Supported
Inventory Management
Supported
Marketplace Integration
Supported
Mobile Commerce
Not Supported
Order Management
Supported
Promotions Management
Not Supported
Returns Management
Not Supported
SEO Management
Not Supported
Shopping Cart
Supported
Social Commerce
Supported
Order Management Features
Back Order Management
Not Supported
Catalog Management
Not Supported
Inventory Management
Supported
Order Entry
Not Supported
Order Fulfillment
Supported
Order Tracking
Supported
Recurring Orders
Not Supported
Returns Management
Not Supported
Shipping Management
Supported
Special Order Management
Not Supported
Shopping Cart Features
Abandoned Cart Saver
Not Supported
Catalog Management
Not Supported
Credit Card Processing
Not Supported
Discount / Coupon Management
Not Supported
Inventory Control
Supported
Product Configurator
Not Supported
Product Ratings / Reviews
Not Supported
Refund Management
Not Supported
Returns Management
Not Supported
Shipping Management
Supported
Tax Management
Not Supported
eCommerce Features
Catalog Management
Supported
Channel Management
Supported
CRM
Supported
Customer Accounts
Supported
Data Security
Supported
Email Marketing
Not Supported
Inventory Management
Supported
Kitting
Supported
Loyalty Program
Not Supported
Mobile Access
Supported
Multi-Store Management
Supported
Order Management
Supported
Product Configurator
Supported
Promotions Management
Not Supported
Returns Management
Not Supported
Reviews Management
Supported
SEO Management
Supported
Shopping Cart
Supported
Templates
Supported
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Integrations
BigCommerce
Supported
Shopify
Supported
eBay
Supported
Amazon
Supported
Cdiscount
Supported
Facebook
Not Supported
Flashpricer
Not Supported
Google Analytics
Not Supported
Informed Repricer
Not Supported
Informed.co
Not Supported
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Integrations
BigCommerce
Supported
Shopify
Supported
eBay
Supported
Amazon
Not Supported
Cdiscount
Not Supported
Facebook
Supported
Flashpricer
Supported
Google Analytics
Supported
Informed Repricer
Supported
Informed.co
Supported
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