Related Products
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About
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
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About
We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. We know how frustrating eBay’s messaging and ticketing system can be, which is precisely why you could handle all of your tickets in Subivi without even opening eBay. Upload labels, issue refunds (full or partial) and update tracking numbers. Subivi is built to support all of eBay’s ticket types, including returns, cases, INS cases, cancellations, and messages. As business owners, we are often required to perform tedious, repetitive tasks, whether it’s constantly opening and closing an excel sheet with your template message, copy-pasting the customer’s information or sending a ‘thank-you’ message after each new order.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
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Audience
eCommerce teams searching for an eBay customer support solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$33 per month
Free Version
Free Trial
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Pricing
$12 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationReplyco
Founded: 2019
United Kingdom
replyco.com
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Company InformationSubivi
Founded: 2016
Israel
app.subivi.com
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Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Email Management Features
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
eBay
Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
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Integrations
eBay
Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
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