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About

When your employees spend less time trying to find tickets and calling customer they have more time to do the actual work. That increases your workflow and the number of lawnmowers or screens you can repair. Imagine being able to do more repairs with less employees! Services & parts for your store are laid like a modern point of sale system. Service techs just tap (or click) on the services & parts to add them to the order. Pre-configured out of the box! You will not have to enter in make and models. We have all that work done for you. Automated emails mean fewer phone calls and faster communication! When the order is complete the customer is notified automatically by email. One of our customers called and said that they just lost their best tech. The tech moved to the automotive industry where they pay based on performance so he could earn more money. STIHL advocates tracking technician efficiency and compensating them based on how well they are performing.

About

Shop-Ware Shop Management Software is a cloud-based platform that helps Auto Repair Shops drive more profit in less time. Lightning Fast Workflow Eliminate paper and get off the phone. Know what's going on at a glance. Your shop will fix more cars with fewer people. Superhero Sales Prepare and share quotes in seconds. Harness real-time photos, videos, and chat. Customers click "YES" 89% of the time. Very Happy Customers Shop-Ware's digital experience showcases your value and care. Generate rave reviews and keep them coming back.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Auto Repair solution for businesses

Audience

Auto Repair Shop owners and who want to earn more profit from happier customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49.88 per month
Free Version
Free Trial

Pricing

From $99/month
Shop-Ware offers a monthly subscription plan to meet any Repair Shop's needs. No contract required.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Nothing. There is nothing good about this program. It doesn't seem to be very well thought out and has a wonky design.
  • Nothing, from the attitudes of upper management, to all the down time. There is nothing good to say. Well one thing.... their sales people know how to sell a product. It may include lies, half truths and unkept promises but they hook you.

Cons

  • Horrible CRM function. Very difficult to learn to use effectively. Crashed a lot. High cost to customize.
  • Always down, bait and switch on pricing, owner will insult you to your face when you ask about price more then doubling. You are denied any access to even add a period to a template PDF then get charged A LOT as they say "it takes hours to make a change to a PDF template and by the way here is your 3 hour bill at over $100 an hour to add that period" They always blame other companies when the SW is not working EX its the mail client we use they did an update or did you CTRL-F.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RepairStorm
Founded: 2008
United States
www.repairstorm.com

Company Information

Shop-Ware
Founded: 2014
United States
www.shop-ware.com

Alternatives

Repcon Configurator

Repcon Configurator

Semantic Systems

Alternatives

EasyRO

EasyRO

Management Feedback Systems
Shop Methods

Shop Methods

MCi Methods
Identifix

Identifix

Solera, Inc
Shop4D

Shop4D

Auto Profit Masters

Categories

Categories

Auto Repair Features

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking
VIN Lookup
Work Order Management

Auto Repair Features

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking
VIN Lookup
Work Order Management

Auto Body Features

Accounting Management
Billing & Invoicing
Customer Database
Inventory Control
Labor Rates
Maintenance Scheduling
Parts Management
Payroll Management
Quotes / Estimates
Scheduling
Service History
Vehicle Tracking
VIN Decoder
Work Order Management

Auto Dealer Features

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Integrations

Detect Auto
PartsTech
QuickBooks Online
QuickBooks Online Advanced
Repair Shop Solutions
Service-Intel
Sooqr
Steer

Integrations

Detect Auto
PartsTech
QuickBooks Online
QuickBooks Online Advanced
Repair Shop Solutions
Service-Intel
Sooqr
Steer
Claim RepairStorm and update features and information
Claim RepairStorm and update features and information
Claim Shop-Ware and update features and information
Claim Shop-Ware and update features and information