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About

​RemoteVS is an online sales service that leverages co-browsing technology to enhance customer interactions by allowing support agents to simultaneously navigate web pages with customers, facilitating real-time assistance and contract signing. The process is straightforward, customers access the service through their browser without the need for downloads, connect instantly with a support agent who initiates the remote session, and receive visual guidance through video, screen sharing, file sharing, or co-browsing. Key features include on-screen tools such as pointers and drawing utilities for annotations, file and image sharing capabilities supporting formats like PNG, JPEG, JPG, and PDF, a barcode reader for instant product information verification, automatic session recording with administrative review, and LiveView for real-time monitoring of support agents' activities and customer service statistics.

About

Create collaborative and fully compliant digital journeys on your platform without changing a single line of code or installing software. Surfly helps thousands of AXA agents sell faster by digitally recreating the in-person sales experience on their platform. Agents and customers collaborate remotely to choose a policy, e-sign documents, and make their first payment. Surfly Co-browsing is faster, safer, and easier to use than screen sharing tools like Zoom, Google Meet, or Microsoft Teams. It enables active, secure, and compliant two-way collaboration that can never be replicated with screen sharing. Why use multiple external tools like Zoom and Docusign when you can just do everything in one Surfly Session? Upload, review, annotate, and e-sign any document without ever leaving your own website or portal. Surfly’s solution is flexible enough to work on the fly without any integrations as a virtual layer on top of your existing platforms.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses seeking a solution to enhance customer engagement and streamline online consultations through real-time co-browsing and interactive support features

Audience

Companies searching for a solution to manage and improve their online interactions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$26/per month
Enterprise pricing based on session minute bundles and not agent price
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Several things: 1) Ease/Simplicity of setup & use 2) Technical knowledge not necessary 3) Budget friendly 4) Compatible with Apple, Android & Windows

Cons

  • There are currently no cons. I will update again after 6 months of use.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

RemoteVS
Republic of Korea
www.remotevs.com

Company Information

Surfly
Netherlands
www.surfly.com

Alternatives

RichCall

RichCall

Aurus

Alternatives

RemoteHQ

RemoteHQ

Mythical Labs

Categories

Co-Browsing Supported

Categories

Co-Browsing Supported
Remote Desktop Supported
Remote Support Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

AWS Marketplace Not Supported
Amazon Connect Not Supported
Intercom Not Supported
JavaScript Not Supported
NiCE CXone Mpower Not Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

AWS Marketplace Supported
Amazon Connect Supported
Intercom Supported
JavaScript Supported
NiCE CXone Mpower Supported
Salesforce Supported
Zendesk Supported
Claim RemoteVS and update features and information
Claim RemoteVS and update features and information
Claim Surfly and update features and information
Claim Surfly and update features and information