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About

Publish, engage, and measure all from one social media platform. Facebook, Customer Chat, Instagram & Twitter: ONE platform for everything. In RelationDesk you can do the things you do on Facebook, but you can also keep track of exactly what is done and what team member did what. RelationDesk enables you and your team to always know exactly what to do. Be exceptional in social media.

About

When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all kinds that want to respond to social media from one platform

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RelationDesk
Founded: 2012
Sweden
www.relationdesk.com

Company Information

Verint
Founded: 1994
United States
verint.com

Alternatives

MavSocial

MavSocial

Maventus Group

Alternatives

Higher Logic Vanilla

Higher Logic Vanilla

Vanilla Forums
Iconosquare

Iconosquare

Tripnity

Categories

Categories

Integrations

Facebook
Instagram
X (Twitter)
LinkedIn

Integrations

Facebook
Instagram
X (Twitter)
LinkedIn
Claim RelationDesk and update features and information
Claim RelationDesk and update features and information
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