Refiner vs. UserGuiding Comparison


Refiner	UserGuiding
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Refiner	UserGuiding
		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 4.3 out of 5 stars 3,092 Ratings Visit Website for SurveySparrow Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. Jotform App Builder for ChatGPT and Claude is an AI-powered no-code application builder that enables users to create, customize, publish, and manage applications through natural language conversations. The platform integrates Jotform Apps with ChatGPT and Claude, allowing users to turn ideas discussed with an AI assistant into functional applications without traditional programming. 4.6 out of 5 stars 9,009 Ratings Visit Website for Jotform SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 4.5 out of 5 stars 1,882 Ratings Visit Website for SurveyLegend Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. Describe what you need in plain language and Titan creates the structure, fields, styling, and Salesforce mapping. Then refine the details in the visual builder. Titan AI understands your Salesforce data model, including objects, fields, and relationships, without accessing sensitive Salesforce record data. You get AI-assisted speed while staying in control of what gets built and how it works. Experience Studio and Document Studio bring these capabilities together, giving Salesforce teams one platform to build and manage customer-facing experiences, documents, and business processes. 4.9 out of 5 stars 378 Ratings Visit Website for Titan Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics ActiveCampaign ActiveCampaign is the autonomous marketing platform that transforms how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Within a single tool, you get real-time reporting and proactive optimizations in addition to market-leading deliverability and integration with 1000+ apps. With a user-friendly interface and a comprehensive suite of features, ActiveCampaign's platform is powerful, accessible, and designed to scale with your business. It's also easy to get started: While traditional tools force teams through long setup cycles and training, ActiveCampaign delivers measurable lifts in engagement and conversions in days. 89% of surveyed customers say the platform meets their business needs better than the competition, and 88% say ActiveCampaign delivers value faster than competitors. Read our ROI report for methodology 4.4 out of 5 stars 17,400 Ratings Visit Website for ActiveCampaign Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 4.7 out of 5 stars 5,195 Ratings Visit Website for Birdeye BrandMail BrandMail®, developed by BrandQuantum, is a software solution that seamlessly integrates with Microsoft Outlook to empower every employee in the organization to automatically create consistently branded emails via a single toolbar that provides access to brand standards and the latest pre-approved content. Develop email signatures in line with your brand specifications which look consistent, no matter which device or platform they are viewed on. Your signatures are tamper-proof and centrally managed. More importantly, users see their signatures, banners and surveys when they create, reply or forward emails. BrandMail does not reroute your emails via any external servers and does not append rules to your exchange environment. It works directly within Microsoft Outlook. Leverage every email as an opportunity to brand consistently and minimize the security risks associated with the tampering of HTML signatures. 4.9 out of 5 stars 332 Ratings Visit Website for BrandMail KUKUI Kukui's All-in-One Success Platform is a robust integrated marketing software solution that helps businesses in the automotive repair industry to grow their brand and take it to the next level. Kukui offers tools for conversion rate optimization, POS integration, email marketing and retention as well as revenue tracking. 4.8 out of 5 stars 80 Ratings Visit Website for KUKUI SurveyJS SurveyJS is an embeddable, self-hosted, white-label form builder for teams building custom forms, surveys, questionnaires, and other data collection tools inside web applications. It runs entirely on the client and is fully compatible with all modern JavaScript frameworks, including React, Angular, and Vue. SurveyJS integrates with any backend, giving you full control over data, security, user access, deployment, and business logic. Instead of hardcoding forms, you can empower non-technical users to generate and edit JSON schema-based form configurations through a drag-and-drop form builder. Create dynamic forms with custom conditional logic, validation, multilingual support, PDF export, and analytics. Ideal for SaaS, enterprise software, HR, healthcare, fintech, and other regulated industries, SurveyJS helps teams reduce engineering effort, standardize data collection, maintain full control over data, and deliver unlimited forms that match their brand and feel native to users. 4.8 out of 5 stars 64 Ratings Visit Website for SurveyJS
Refiner: About Refiner is a customer survey tool built specifically for SaaS, eCommerce and Membership sites. Ask your users any question while they are using your product with our beautiful & simple survey widgets - on brand and perfectly timed. Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time. Your CRM, email marketing automation platform, your backend API or good old Excel. Refiner helps you to understand who your users really are, what they need and how you can help them achieve their goals. Get started for free today and increase conversion & retention rates with better customer data.	UserGuiding: About The easiest way to create product walkthroughs. Create interactive product tours in minutes with the most non-technical friendly tool, without coding. Create a smooth experience for your new and existing users. Show how your product works to your new users and guide them to success. Introduce and highlight new features with personalized guides. Engage right segment of your users at the right time and increase conversion. Measure customer satisfaction with NPS surveys to capture important insights. Help your users get instant answers with interactive user manuals.
Refiner: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	UserGuiding: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Refiner: Audience B2B companies	UserGuiding: Audience Companies of all kinds
Refiner: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	UserGuiding: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
Refiner: API Offers API Not Supported	UserGuiding: API Offers API Not Supported
Refiner: Screenshots and Videos View more images or videos	UserGuiding: Screenshots and Videos View more images or videos
Refiner: Pricing $29 per month Free Version Supported Free Trial Supported	UserGuiding: Pricing $149 per month Free Version Not Supported Free Trial Supported
Refiner: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	UserGuiding: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Refiner: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	UserGuiding: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Refiner: Company Information Refiner France refiner.io	UserGuiding: Company Information UserGuiding Founded: 2018 United States userguiding.com
Refiner: Alternatives 1Flow	UserGuiding: Alternatives Product Fruits 4.9 out of 5 stars
Refiner: Qualaroo ProProfs 4.8 out of 5 stars	UserGuiding: Newired
Refiner: Survicate	UserGuiding: Appcues
Refiner: SurveySparrow 4.3 out of 5 stars	UserGuiding: Eyelet
Refiner: Delighted Qualtrics View All	UserGuiding: Uzera View All
Refiner: Categories Conversion Rate Optimization Supported Customer Feedback Supported Customer Satisfaction Supported Lead Scoring Supported NPS Supported Product Analytics Supported Survey Supported	UserGuiding: Categories Conversion Rate Optimization Supported Digital Adoption Platforms Supported Interactive Product Tour Supported NPS Supported
Refiner: Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Not Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Not Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Not Supported	UserGuiding: Show More Features Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Not Supported Contextual Guidance Supported Data Validation Not Supported In-App Training Supported Launch Management Supported Multi-Language Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported
Refiner: Integrations ActiveCampaign Supported Asana Supported Drip Supported Google Analytics Supported Google Calendar Supported Google Contacts Supported Google Forms Supported Instagram Supported LinkedIn Supported Microsoft Outlook Supported Motileo Supported Nango Supported Salesforce Supported Slack Supported Stackreaction Not Supported Todoist Supported Trello Supported Weekdone Supported X (Twitter) Supported Zoho Analytics Supported Show More Integrations View All 24 Integrations	UserGuiding: Integrations ActiveCampaign Not Supported Asana Not Supported Drip Not Supported Google Analytics Not Supported Google Calendar Not Supported Google Contacts Not Supported Google Forms Not Supported Instagram Not Supported LinkedIn Not Supported Microsoft Outlook Not Supported Motileo Not Supported Nango Not Supported Salesforce Not Supported Slack Not Supported Stackreaction Supported Todoist Not Supported Trello Not Supported Weekdone Not Supported X (Twitter) Not Supported Zoho Analytics Not Supported Show More Integrations View All 1 Integration
Refiner: Claim Refiner and update features and information Claim Refiner and update features and information	UserGuiding: Claim UserGuiding and update features and information Claim UserGuiding and update features and information