Reelo vs. Spothopper Comparison


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About Reelo is a customer engagement and retention platform built specifically for restaurants in India. It helps businesses capture customer data across dine-in, delivery, and walk-in orders and turn that data into repeat business through CRM, loyalty programs, feedback collection, and automated campaigns. Unlike point-only loyalty tools, Reelo focuses on behaviour-based engagement, such as win-back campaigns, tiered loyalty programs, birthday and anniversary offers, and personalised WhatsApp communication. The platform integrates with popular restaurant POS systems and WhatsApp Business API, allowing brands to run targeted campaigns without relying on manual data uploads or generic discount blasts. Reelo is best suited for restaurants, cafes, QSRs, and multi-outlet brands that want to build long-term customer relationships, improve retention, and reduce dependency on aggregator discounts.	About The fastest growing technology for restaurants. Now more than ever you need to look amazing when a customer looks you up. Generate online buzz and get thousands of customers excited to try your restaurant. Online revenue drives 100's big-ticket catering & parties, even during covid.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Restaurants and retail businesses	Audience Marketing teams that need a complete Restaurant Marketing platform
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing ₹2500/month ₹2500 /outlet/month Billed every 12 months Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.1 / 5 ease 1.1 / 5 features 1.1 / 5 design 1.4 / 5 support 1.4 / 5 Read all reviews
	Pros & Cons from Real Users Pros I liked the Reels it created for social media. It created nice looking posts for FB including National celebration days. N/A. I have no pros for this company! Right out of the gate they were very misleading. I specifically asked what hidden fees are there? On camera the rep stated the only variable to the cost would be if I wanted videos or just pictures for the site. Which is clearly understandable. They seemed decent for a week but I was always uncomfortable by the way the relationship started and the amount of pressure they applied to us just to sign up. Nice pictures but you could hire a photographer $100 for that. They drag out the website for months while charging you the monthly fee while you get nothing in return. Total scam company. Do not use!! Please learn from me. I’m bringing them to court. Cons Cost Almost impossible to cancel- They talk in circles acting like they are concerned about your business but they are just trying to keep you paying. Functions are rudimentary-I.e. Applications- I had to follow up with every applicant to ask questions beyond their name, phone, and email Fine print information- the photos they take belong to them After initial contract, you don’t go month to month as it seems- you pay month to month but are contracted for a whole year Without hard data to substantiate this- I do not feel like it helped my business at all. They claim a lot of $ that they brought in but I was still doing all the social media posting, etc. Never delivered what was promised, took money and offered no refunds They are very misleading!!! They are built in a way to force you into upgrading. If not they trap you into a contract. They actually offer you nothing that your averaging marketing person can’t do better. Everything else. The service they provide, you can do on your own. The company is being run into the ground by the owner’s son, who is incredibly rude and arrogant. I can only hope they go out of business soon. Everything about them. They charge big monthly fees while they ‘develop’ your website for months all while you get nothing in return. They are a scam. I will do my best to bring them down in court.
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Reelo Founded: 2016 India www.reelo.io	Company Information Spothopper www.spothopperapp.com
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Categories Customer Loyalty Supported Restaurant Marketing Supported	Categories Restaurant Marketing Supported
Restaurant Marketing Features Advertising Management Not Supported CRM Supported Customer Data Platform Supported Email Marketing Supported Feedback Management Supported Loyalty Management Supported Marketing Automation Supported Menu Management Not Supported Online Ordering Not Supported Personalization Supported Promotion Management Not Supported SMS Marketing Supported Social Media Management Supported Website Builder Supported Show More Features Customer Loyalty Features Corporate Memberships Supported CRM Supported Customer Activity Tracking Supported Discount Management Supported Gift Card System Not Supported Loyalty Card System Supported Member Portal Not Supported Membership Management Supported No-Card Loyalty System Supported Referral Tracking Supported Rewards Management Supported
Integrations ALLPOS Supported Ciferon Supported DotPe Supported Gofrugal ServeEasy Supported LUCID POS Supported Petpooja Supported Posify Supported Quickbill Supported RanceLab Supported Restroworks Supported RomioTech Cloud Kitchen Supported Vasy Supported eZee Burrp! Supported Show More Integrations View All 13 Integrations	Integrations ALLPOS Not Supported Ciferon Not Supported DotPe Not Supported Gofrugal ServeEasy Not Supported LUCID POS Not Supported Petpooja Not Supported Posify Not Supported Quickbill Not Supported RanceLab Not Supported Restroworks Not Supported RomioTech Cloud Kitchen Not Supported Vasy Not Supported eZee Burrp! Not Supported Show More Integrations
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