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About

​RecRam is an AI-driven platform designed to enhance customer support and feedback collection through video and voice solutions. It allows customers to record and share their experiences, demonstrate product usage, and report technical issues via interactive video responses, eliminating the need for time-consuming interviews or on-site visits. It offers browser-based recording with multi-camera support, voice recording, screenshot capabilities, and file uploads, ensuring comprehensive issue documentation. RecRam's AI-powered analysis automatically transcribes, summarizes, and extracts key insights from these video responses, including sentiment analysis to detect customer emotions. Businesses can embed customizable video-enabled survey buttons and pop-ups on their websites, facilitating seamless visitor feedback. It integrates with existing workflows through RESTful API, webhooks, and Zapier, and prioritizes data security with GDPR compliance, and SSL/TLS encryption.

About

Get the in-context data you need to make better, user-centered decisions. A flexible tool built for more than just diary studies. Prototype feedback, competitive analysis, in-the-wild product discovery, field work supplementations, shopalongs. There’s no limit to the methodologies teams harness with Diary. Fieldwork quality insights made affordable and agile. Press “go” on your study, then return to the platform with results waiting. Diary gets you immersive data you can collect at “just the right time,” and review on your own time. Take impactful action items from challenging research questions. dscout findings are built for impact. Harness powerful in-platform analysis tools to tag, filter, and synthesize with ease. Share with your stakeholders and engender empathy with intimate video responses. From launch, to field, to deliverable with ease. Pull out your most articulate participants with our machine-learning-based “expressiveness” feature.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Product development teams searching for a solution to improve product design and functionality through AI-analyzed video response

Audience

Researchers looking for a research tool solution to gather qualitative feedback and competitive analysis

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$65 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 2.0 / 5
design 1.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • My account manager was nice, and always willing to talk. She did leave the company about 9 months however.

Cons

  • As a university, the platform had too many issues for us to continue using after a year. We would run reports, and they would lock up the browser, and we had a lot of people who complained of uploading issues from the dscout pool. The platform could be more straightforward to build a project and needs a significant UI overhaul.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

RecRam
Founded: 2022
Turkey
recram.com

Company Information

dscout
Founded: 2011
United States
dscout.com/diary

Alternatives

Alternatives

Categories

AI Tools Supported
Customer Feedback Supported
Video Testimonial Supported

Categories

Integrations

Amazon S3 Supported
Google Cloud Platform Supported
Intercom Supported
ServiceNow Supported
TestingTime Not Supported
Zapier Supported
Zendesk Supported

Integrations

Amazon S3 Not Supported
Google Cloud Platform Not Supported
Intercom Not Supported
ServiceNow Not Supported
TestingTime Supported
Zapier Not Supported
Zendesk Not Supported
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