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About

Readyly is the first Agentic AI Network built for local governments . It enables governments to provide smarter, faster, more human-like citizen service— purpose-built for cities, towns, and counties. Readyly delivers a new kind of AI that acts more like a team member than a tool. Unlike chatbots or scripted systems, our AI network listens, understands, and responds across chat, voice, email, and text. It’s multilingual, secure, and always available—helping your staff serve faster and your communities feel heard.

About

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Local governments

Audience

Enterprises and large customer support teams that need an AI-native omnichannel customer service and contact center platform to unify, automate, and optimize customer support across digital, voice, and social touchpoints

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$6000
Licensing price based on number of hours per 25K residents.
Free Version
Free Trial

Pricing

Custom, quote-based pricing
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The team at Readyly is fantastic! They always keep us informed on what is new with their software and are always looking for ways to make the public more engaged with information pertaining to the City. With regular check-in meetings, there is hardly a lapse in communication, and it is easy to know what the next steps are in the process.

Cons

  • There is nothing I can say that is a con for our organization's experience with READYLY. Kris and his staff have been absolutely wonderful, and I look forward to working with them in the future.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Readyly
Founded: 2021
United States
www.readyly.com

Company Information

Sprinklr
Founded: 2009
United States
www.sprinklr.com/products/customer-service/

Alternatives

Alternatives

HUMA

HUMA

Humalike

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence Features

Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Facebook
Instagram
Snapchat
Squarespace
TikTok
Vimeo
WhatsApp
Wix
WordPress
X (Twitter)
YouTube

Integrations

Facebook
Instagram
Snapchat
Squarespace
TikTok
Vimeo
WhatsApp
Wix
WordPress
X (Twitter)
YouTube
Claim Readyly and update features and information
Claim Readyly and update features and information
Claim Sprinklr Service and update features and information
Claim Sprinklr Service and update features and information