TrueDEM

TrueDEM

panagenda GmbH
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About

Spend more time building great software and less time fighting it. Raygun is a cloud-based platform that provides error, crash, and performance monitoring for your web and mobile applications. With Raygun's powerful suite of tools, teams can achieve complete visibility on issues their users encounter, with code-level detail into root causes. Raygun's suite of products covers three main areas (APM, Crash Reporting, and Real User Monitoring), all fully integrated with each other to unlock deeply powerful insights, unlike anything your team has experienced before. Raygun gives you visibility into how users are really experiencing your software. Detect, diagnose, and resolve performance problems faster. Gain unrivalled visibility into server-side performance. Unlock detailed, code-level insights into the root cause of performance issues so you can take action and deliver lightning-fast digital experiences.

About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Software teams and organizations seeking a tool to ensure quality assurance

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$4 per month
Starting from just $4 per 10,000 events per month.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Raygun provides a robust analytic solution to both web and mobile application, In our organization we use Raygun to monitor user analytics on our apps. It monitor user and provide detailed report of metrics like : - How much time user spent on a particular screen. - Most visited screens. - Lag faced by user on a particular screen. Apart from these, Raygun also gives user system and environment information, like OS/Device used by the user to visit the application.

Cons

  • The subscription plans are a bit costlier than its competitors, like Sentry and Google Analytics.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Raygun
Founded: 2012
New Zealand
www.raygun.com

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

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Categories

Categories

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Supported
Performance Control Supported
Resource Management Not Supported
Root-Cause Diagnosis Supported
Server Performance Supported
Trace Individual Transactions Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Website Monitoring Features

Availability Testing Not Supported
Event Logs Not Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Not Supported
Maintenance Scheduling Not Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Not Supported
Uptime Reporting Supported

Integrations

Bitbucket Supported
Blink Supported
CA Flowdock Supported
GitHub Supported
GitHub Student Developer Pack Supported
Jira Supported
Jira Work Management Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Not Supported
Microsoft Teams Not Supported
Parim Supported
SIGNL4 Supported
SessionStack Supported
Slack Supported
Trello Supported
Visual Studio Supported
Zendesk Supported
Zenduty Supported
Zulip Supported

Integrations

Bitbucket Not Supported
Blink Not Supported
CA Flowdock Not Supported
GitHub Not Supported
GitHub Student Developer Pack Not Supported
Jira Not Supported
Jira Work Management Not Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
Parim Not Supported
SIGNL4 Not Supported
SessionStack Not Supported
Slack Not Supported
Trello Not Supported
Visual Studio Not Supported
Zendesk Not Supported
Zenduty Not Supported
Zulip Not Supported
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