Swell

Swell

Swell CX
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About

RatingFlow is a review management tool that helps local businesses collect more 5-star Google reviews while keeping negative feedback private. Instead of sending every customer straight to your Google listing and hoping for the best, RatingFlow uses an intelligent rating threshold to route happy customers (4-5 stars) directly to Google, while quietly redirecting unhappy customers (1-3 stars) to a private feedback form you control. The result: your public rating climbs, and the issues that would have become damaging public reviews land in your inbox instead, where you can actually fix them. The setup is built for non-technical business owners. You connect your Google Business Profile in a single click, set your rating threshold, customize the funnel with your logo, colors, and messaging, and you're live in roughly five minutes.

About

Turn customers into a marketing machine. Earn more five-star reviews, get found in local search, get more customers, and chat/engage customers. Turn texts and emails into trustworthy reviews. Learn how customers feel and improve customer service. Turn new reviews into higher search rankings and more customers walking in your door. Turn customers into raving fans. Chat with them and solicit reviews and feedback in one view. Swell is the #1 growth platform for local businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

RatingFlow is built for local and service-based businesses that live or die by their online reputation. Think roofers, dentists, salons, pubs, pest control companies, garage door repair, auto shops, restaurants, and similar trades. It tends to appeal most to owners who are not especially technical and who want results without a monthly bill. It also works well for agencies and multi-location operators managing reviews across several businesses.

Audience

Businesses with storefronts and physical locations like in hospitality, retail, service, and healthcare

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$97/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RatingFlow
United States
ratingflow.co

Company Information

Swell CX
Founded: 2016
United States
www.swellcx.com

Alternatives

Sparrow

Sparrow

Sparrow.io

Alternatives

HOTH Stars

HOTH Stars

The HOTH

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Integrations

CareStack
DentiMax
Denticon
Facebook
Fusion
Google Business Profile
Hemi
Judge.me
Kasper
Lyftrondata
Modento
Pandium
Plasmic
QFloors
Recharge
Remarkety
Stamped
Wufoo
fastn

Integrations

CareStack
DentiMax
Denticon
Facebook
Fusion
Google Business Profile
Hemi
Judge.me
Kasper
Lyftrondata
Modento
Pandium
Plasmic
QFloors
Recharge
Remarkety
Stamped
Wufoo
fastn
Claim RatingFlow and update features and information
Claim RatingFlow and update features and information
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Claim Swell and update features and information