Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

Related Products

  • Dronedesk
    371 Ratings
    Visit Website
  • Pylon
    33 Ratings
    Visit Website
  • CompanyCam
    5,585 Ratings
    Visit Website
  • WERX
    35 Ratings
    Visit Website
  • Finastra LaserPro
    2 Ratings
    Visit Website
  • CredentialStream
    190 Ratings
    Visit Website
  • Datasite Diligence Virtual Data Room
    715 Ratings
    Visit Website
  • MaintainX
    2,692 Ratings
    Visit Website
  • MicroStation
    593 Ratings
    Visit Website
  • Certainty Software
    93 Ratings

About

The most robust digital twin of your solar assets in the industry. Create a comprehensive data model based on your as-builts and other sources of information, including an interactive site map. Insights powered by our industry-leading data model that get better over time with machine learning. Strengthening everything from commissioning to warranty claims to financial due diligence. A centralized and secure platform to store inspection reports, data, documents, CAD files, technical specifications, performance models, warranty documentation, shipping receipts, photographs and field notes. Preserved and made accessible with living geospatial equipment profiles, regardless of staff turnover or ownership changes. Get unlimited inspection reports and analytics from the market leader in aerial thermography. Raptor inspections are input agnostic — drones, planes, satellites or sensors — yours or ours. Access industry-leading training to ensure your data collection meets specifications.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Drone mapping solution for organizations wanting to plan the entire solar lifecycle

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Raptor Maps
Founded: 2015
United States
raptormaps.com/raptor-solar-software/

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Zeus

Zeus

Obor Digital
Spine Assets

Spine Assets

Spine Technologies
PrecisionAnalytics

PrecisionAnalytics

Precision Midwest

Categories

Drone Analytics Supported
Drone Mapping Supported
Solar Supported

Categories

Help Desk Supported

Integrations

No info available.

Integrations

No info available.
Claim Raptor Maps and update features and information
Claim Raptor Maps and update features and information
Claim Tech-Support Pro and update features and information
Claim Tech-Support Pro and update features and information