Seraph

Seraph

Software Assistance
+
+

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About

Rapid Incident Reporting is an online, fully hosted incident reporting and management system. Our online incident management software ensures you can handle and track the lifecycle of the incident. Improve your business’ ability to investigate, gain insights and implement corrective actions. Our online incident reporting system is customisable to any industry and business size to meet the needs of your business. The insights from our incident software will help you protect workers on the job and support them in case of an incident. Rapid Incident Reporting provides an incident management solution to manage the entire incident lifecycle. From a solution to report a site incident, to investigation, corrective actions, response procedures, and statistics reporting, Rapid Incident Reporting handles it all with ease.

About

Seraph is a Customer Support Management System originally developed for IT support companies to manage and track their support cases both for retail shop and for business clients. Uses the newest programming languages and techniques and is completely web enabled. We have packaged it as a VirtualBox image so you can get it up and running in no time. This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source libraries. You can host Seraph on your own servers, or we can host it for you on our cloud servers. We take care of maintenance and backups, while you concentrate on your business.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Help Desk solution for companies

Audience

Help Desk solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rapid Global
Founded: 2001
Australia
www.rapidglobal.com

Company Information

Software Assistance
Founded: 1996
United Kingdom
www.seraphhelpdesk.com

Alternatives

SMP 365

SMP 365

SMP 365 SAAS

Alternatives

OMNITRACKER

OMNITRACKER

OMNINET
OFORK

OFORK

OFORK - Kim-KI
VirtualBox

VirtualBox

Oracle

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

No info available.

Integrations

No info available.
Claim Rapid Incident Reporting and update features and information
Claim Rapid Incident Reporting and update features and information
Claim Seraph and update features and information
Claim Seraph and update features and information