RakanSales vs. respond.io Comparison


RakanSales VeecoTech Solutions	respond.io	+	+
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About RakanSales is an AI-powered sales CRM for Malaysian SMEs that unifies WhatsApp, Facebook, Instagram, and email into one inbox, which is able to automate follow-ups, manage leads, and help sales teams close faster without switching between apps.	About Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging. We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace. Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities. • Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small and medium-sized businesses (SMEs) in Malaysia across retail, e-commerce, services, healthcare, property, education, and F&B. Particularly suited for businesses with active WhatsApp or social media sales channels and teams of 2–50 sales staff who need a structured, automated way to manage high volumes of inbound leads.	Audience Companies that need a powerful business messaging platform to connect with customers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing ₹150/month/2 users Free Version Free Trial	Pricing $99 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information VeecoTech Solutions Founded: 2011 Malaysia www.veecotech.com.my/	Company Information respond.io Founded: 2017 Malaysia respond.io
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Categories CRM	Categories Conversational Support Customer Communications Management Live Chat
	Show More Features Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations Facebook Instagram WhatsApp Bird Dialogflow Facebook Messenger HubSpot CRM HubSpot Customer Platform IBM Watson Integry LINE Salesforce Squarespace Stackreaction Telegram Twilio Viber WeChat X (Twitter) Zendesk Show More Integrations View All 3 Integrations	Integrations Facebook Instagram WhatsApp Bird Dialogflow Facebook Messenger HubSpot CRM HubSpot Customer Platform IBM Watson Integry LINE Salesforce Squarespace Stackreaction Telegram Twilio Viber WeChat X (Twitter) Zendesk Show More Integrations View All 32 Integrations
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