Quest Identity Recovery

Quest Identity Recovery

Quest Software
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About

Quest Identity Recovery, previously known as On Demand Recovery, is a SaaS-based backup and recovery solution for Microsoft Entra ID, Active Directory, and Microsoft 365 identities. The platform backs up users, groups, attributes, policies, roles, licenses, MFA information, group memberships, application attributes, and other identity objects, including cloud-only data. Difference reporting compares backups with live Entra ID and on-premises Active Directory environments to identify modifications, unwanted changes, and deleted objects. Administrators can search for affected objects and selectively restore individual users or attributes, or recover multiple users, groups, memberships, applications, and devices in bulk without PowerShell. A centralized recovery dashboard integrates with Quest Recovery Manager for Active Directory to coordinate recovery across hybrid identity environments. Identity Recovery is designed to reduce downtime, reverse accidental or malicious identity changes,

About

Spanning Backup delivers powerful, yet easy-to-use data protection for Microsoft 365, Google Workspace and Salesforce enabling administrators and end users to seamlessly restore lost, deleted or corrupted data in just a few clicks. The solution installs in minutes with quick, easy and secure setup with no expensive training costs, ongoing installations cases and zero headache. An intuitive user interface makes finding and restoring data a breeze. What’s more? With end user self-service recovery, users can non-destructively restore data unique to their account on the tenant without admin intervention, freeing IT to work on more critical projects. Spanning Cloud Apps, a Kaseya Company, is a leading provider of backup and recovery for SaaS applications, protecting more than 2.2 million users across 10,000+ organizations globally. Protect your data from accidental deletions, configuration and sync errors, malicious activity and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises, government organizations, Active Directory and Entra ID administrators, IAM teams, IT operations teams, cybersecurity professionals, disaster recovery teams, and Microsoft 365 administrators that need centralized backup and recovery for hybrid and cloud identity environments

Audience

Companies that need a backup solution for Microsoft 365, Google Workspace, and Salesforce

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.6 / 5
ease 4.5 / 5
features 4.1 / 5
design 3.9 / 5
support 3.2 / 5

Pros & Cons from Real Users

Pros

  • The backup is ok. It does what we need it to do. It works ok to help with compliance. It is simple to use.
  • We have enjoyed using Spanning backup solutions for several years. It is great to be able to use it to restore data to Google Workspace. It does a great job.
  • The backup software and platform is very easy to integrate with g suite for drive, email, calendars, etc. We've also had good success using the backup to access individual files/emails, or complete backups of accounts.
  • I like its easy to use interface, consistent backup schedule, and ability to reliably restore missing files and emails.
  • Price ok, functionality simple and delegate to users. No surcharge for stockage. Ui is perfect and simple. Documentation is good and support reactive.

Cons

  • We have been customers since 2014/2016 ish. Every year, when it comes time to pay our bills, there always seems to be a problem. The billing department will tell us that auto pay is on and working but never takes the money. Then, when we try to pay for service manually, we are told we can't because auto pay is turned on. So, our service was canceled. The other thing is that a sales rep calls continually but can not help us with billing issues, he is only authorized to sell us stuff we don't need.
  • The per-user licensing is a little frustrating. Like most such products, we need to oversubscribe be in order to deal with "edge cases". Also, we are unable to afford to back up student documents at our school due to the pricing model. Basically it is for "full time employees only", and that is not ideal for a school.
  • The license management is difficult and overly rigid. Adding licenses can be done automatically when new users are created, but there isn't a way to scale the number of licenses down. Customer service is lacking or unable to assist in any meaningful way during renewals. For this price point, I would think that simple adjustments could be made.
  • The cost for additional storage is hidden in the fine print. I wish that was more transparent. You really go a certain amount of storage per license user, which isn't clear when signing up.
  • Roadmap not clear and new features take long time to arrive on portal. Need some advance features. Like backup logs, add object, etc.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Quest Software
Founded: 1987
United States
www.quest.com/products/identity-recovery/entra-id-recovery

Company Information

Kaseya
Founded: 2000
United States
spanning.com

Alternatives

Alternatives

SpinOne

SpinOne

Spin.AI
Veritas NetBackup

Veritas NetBackup

Veritas Technologies
Backupify

Backupify

Kaseya

Categories

SaaS Backup Supported

Categories

Backup Supported
Data Recovery Supported
Disaster Recovery Supported
SaaS Backup Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Not Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Remote Server Options Not Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Business Continuity Features

Backup Log Supported
Backup Scheduling Supported
Compression Not Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Multiple System Support Not Supported
Remote Server Options Not Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Data Recovery Features

Web Access / Restoration Supported
Backup Log Supported
Backup Scheduling Supported
Compression Not Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Multiple System Support Not Supported
Remote Server Options Not Supported
Secure Data Storage Supported

Integrations

Google Workspace Not Supported
Microsoft 365 Not Supported
Microsoft Entra ID Supported
Microsoft Office 2021 Supported
MyGlue Not Supported
Network Glue Not Supported
PowerShell Supported
Salesforce Not Supported
Unitrends Backup Not Supported

Integrations

Google Workspace Supported
Microsoft 365 Supported
Microsoft Entra ID Not Supported
Microsoft Office 2021 Not Supported
MyGlue Supported
Network Glue Supported
PowerShell Not Supported
Salesforce Supported
Unitrends Backup Supported
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