Qualaroo

Qualaroo

ProProfs
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About

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

About

SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

User researchers and UX designers

Audience

Companies of all sizes that need a beautiful and effective survey, form, poll, NPS tool

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$64/Month 20% off
$ 0.40
per Response/month
(billed monthly)

More discount on annual billing
Free Version Supported
Free Trial Supported

Pricing

$19.00 per user per month
We offer a forever free plan known as Starter. In other words; You don't need to pay to use our services :) You can register for free, today!

However, If you ever should need to use our paid plans, for your convenience, we offer both monthly and yearly paid plans.

Monthly Plans:
Pro, $19/month
Business, $39/month
Legendary, $89/month

With the monthly plans you can upgrade and downgrade the same month, this way only paying for one month. No need to commit to more than one month if you should decide one month is enough.

Yearly Plans (plus, save more than 25% with yearly):
Pro, $15/month billed annually at $170
Business, $25/month billed annually at $300
Legendary, $65/month billed annually at $780
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.5 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • It comes with IBM-powered AI Watson Sentiment Analysis that analyzes feedback and turns it into qualitative data. It makes it easy for us to assess verbatim feedback. Plus, it has a variety of survey templates which makes it easy for us to just pick one survey, customize it, and publish on our website.
  • Qualaroo's freeform text answer options allow our customers to express themselves without restraint, this is much needed for our business to improve our services.
  • Qualaroo is definitely better than its competitors in terms of how quickly you can set it up on your website and it doesn't affect your website speed also. Its AI-powered analytics and reports are really helpful. Its geo and event targeting feature let you collect feedback from the right people at the right time.
  • Qualaroo is a customer and user feedback software that lets you collect valuable feedback from users and website visitors in real-time. Their IBM Watson feature is just amazing because it enables you to analyze collected feedback automatically. It is pretty handy while evaluating lengthy feedback as well as comments by making sense of them.
  • Simple to set up and launch. No code. Just a point-and-click dashboard. We use Salesforce, and Qualaroo integrated right away with it. The surveys felt like a part of our system, branded with our logo and colors.

Cons

  • They should include a little more features in the free trial version. I have nothing more to say, just filling the space right now.
  • As we dived deeper into exploring the software, there were so many features to choose from many more customization options that it seemed overwhelming for a brief period of time, but the basic templates are easy to understand and we have been using them since then.
  • User sentiments analysis reports can be better and detailed. A deeper analysis of user sentiments will definitely help businesses to convert more.
  • The design section and features have to be updated, especially reporting.
  • Qualaroo could do with more survey templates. We saw about a dozen or so, but many were only slightly different variations of the same theme. The results of our surveys were categorized into only broad sentiments like joy or fear or anger. It seemed too basic for such advanced tech. We wanted some of our surveys to end if the user responded in a certain way. Took us a while to figure out the logic branching, but that may just be us.

Pros from Real Users

Pros

  • SurveyLegend has automated data analytics features. The program ensure the process of collecting information online is smooth.
  • SurveyLegend has been a platform that has helped me build a correct system for constantly sending surveys to all my clients. The things I like about this platform were: 1- One of the main things that I liked about this platform is the great variety of dishes that it offered me, that was very important to me since I was able to design quite striking surveys, with an optimized design and also with a correct order throughout the information, in addition, each of the templates are fully modifiable, therefore, you can modify the text font to my liking and you can also modify the general color of each template. The template that this platform offered me were absolutely great. 2- I also like the weight that is formed, it allows me to send automated reminders for when a client has completed the survey that we have recently sent to their inbox, this platform is capable of receiving an alert and a half even when a client sends me has complicated a survey, for which the platform automatically sends a reminder notification to that client, so that they can complete the survey at that moment. 3- I also liked that this money does not allow me to modify the general interface of each survey, I can remove the logo of this platform within each survey that I have carried out, and I can incorporate the logo of my company for each survey, this is fantastic and there is no watermark here of any kind or after the software I used to create this survey. 4- The link of each survey that I have developed is fully customizable, therefore, I can place the link of my company website, as well as I can place any type of link and the clients will see Elena stays placed when I activate the poll. Modifying the link has been great, as that platform gives me a default link for each survey, and I really didn't like that. 5- This platform allowed me to create surveys together, therefore, you can design a Becerro survey with the collaboration of my work team, in addition, you can also add several collaborators for specific surveys, so that you can help me configure each survey or to help me send an account to customers. The collaboration system was fantastic, it allowed me to receive help from the employees during the preparation of each survey.
  • I liked that I could see responses as they came in and could see how long it took for users to respond.
  • Setting up free surveys is really easy. Layouts are beautiful; there are many options. Also many options for types of questions, sections, etc. Extremely useful tool.
  • The survey is super easy to compose question, I mostly use it for open ended questions and I like how super easy to reconstruct the questions. no character limit which is super plus. Editing an existing survey in the glimpse of an eye. I have ADHD and sometimes I forget some words or misspell some! but as soon as I need to edit, I do it in a woosh.
  • The surface is really nice and easy to understand, one can create a survey very fast and very easy, different types of questions and answers are possible, looks professional and there are diagrams ready to use!
  • SurveyLegend is a perfect platform to design all kinds of surveys and send it to customers, this platform offers very advanced features. The things that I liked the most was that this platform allows me to create surveys with a much more attractive design, I have a large list of templates to insert each of my surveys, this helps me to vary the design repeatedly to send surveys different from customers. Another of the things that I like about this platform is that it allows me to view the responses in real time for each of the surveys, every time a client is completing the survey, an immediate notification will be sent to me and by accessing this notification you will be able to view all the answers you are typing in the submitted survey. Another thing that I like is that it also has a very complete free trial, which allows you limited access to sending surveys.
  • This survey tool has more free features than other only survey tools, is very easy to use, and is easy to share results.
  • Surveys can be answered by public without them having to login/create an account, unlike Google Forms which require every respondent to have a Google account.
  • I used this survey site for the first time several months ago, and found it extremely user friendly!

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

ProProfs
Founded: 2010
United States
qualaroo.com

Company Information

SurveyLegend
Founded: 2010
Sweden
www.surveylegend.com

Alternatives

Alternatives

Riddle Quiz Maker

Riddle Quiz Maker

Riddle Technologies AG

Categories

Customer Feedback Supported
Customer Retention Supported
NPS Supported
Survey Supported
User Research Supported
UX Supported

Categories

Education Supported
Employee Survey Supported
NPS Supported
Polling Supported
Survey Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Journey Mapping Tools Features

Action Management Not Supported
Attribution Modeling Not Supported
Behavioral Analytics Not Supported
Collaboration Not Supported
Customer Profiles Not Supported
Data Import / Export Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Supported
Templates Not Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Not Supported

Online Form Builders Features

Artificial Intelligence Supported
Assign Roles / Permissions Not Supported
Collaboration Tools Supported
Conversational Forms Not Supported
Data Tables Supported
Drag & Drop / No Code Supported
Export to PDF Supported
HIPAA Compliant Not Supported
Import Existing Forms Not Supported
Mobile Forms Supported
Offline Forms Not Supported
Pre-made Templates Supported
Quizzes / Questionnaires Not Supported
Reporting / Data Visualization Supported
Signup Forms Supported
Surveys Supported

Polling Features

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Supported
Presentation Tools Supported
Q & A Supported
Skip Logic Supported
SMS Polling Supported
Supports Audio / Images / Video Supported

Integrations

Salesforce Supported
5X Supported
Adobe Analytics Supported
Anecdote Supported
BI Book Supported
Emailable Supported
Freshpaint Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kapiche Supported
KonnectzIT Not Supported
Latitude Supported
Optimizely One Supported
Piwik PRO Supported
Rippling Supported
Slack Supported
Stackreaction Supported
VisitorTrack Supported
X (Twitter) Not Supported

Integrations

Salesforce Supported
5X Not Supported
Adobe Analytics Not Supported
Anecdote Not Supported
BI Book Not Supported
Emailable Not Supported
Freshpaint Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Kapiche Not Supported
KonnectzIT Supported
Latitude Not Supported
Optimizely One Not Supported
Piwik PRO Not Supported
Rippling Not Supported
Slack Not Supported
Stackreaction Not Supported
VisitorTrack Not Supported
X (Twitter) Supported
Claim Qualaroo and update features and information
Claim Qualaroo and update features and information