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About

Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks. The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions. Cut Agent Onboarding Time by 80% Diminish Ramp Time by 40% Lower Average Handling by 30%

About

Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers

Audience

Knowledge Management platform for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20
Free Version Supported
Free Trial Supported

Pricing

$49 per month
3 team members
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Process Shepherd
Founded: 2022
United States
www.processshepherd.com

Company Information

Stonly
Founded: 2018
France
stonly.com

Alternatives

Alternatives

MyStekz

MyStekz

Stekz
Theum

Theum

Theum AG
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Integrations

Freshdesk Supported
Zendesk Supported
Aircall Supported
Crowdin Not Supported
Embedly Not Supported
Front Not Supported
Genesys Cloud CX Supported
Help Scout Not Supported
Intercom Not Supported
Microsoft SharePoint Not Supported
Salesforce Supported
Segment Not Supported
Stackreaction Not Supported
WordPress Not Supported
Zoho CRM Supported

Integrations

Freshdesk Supported
Zendesk Supported
Aircall Not Supported
Crowdin Supported
Embedly Supported
Front Supported
Genesys Cloud CX Not Supported
Help Scout Supported
Intercom Supported
Microsoft SharePoint Supported
Salesforce Not Supported
Segment Supported
Stackreaction Supported
WordPress Supported
Zoho CRM Not Supported
Claim Process Shepherd and update features and information
Claim Process Shepherd and update features and information
Claim Stonly and update features and information
Claim Stonly and update features and information