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About

Probook is an AI-driven dispatching platform designed to enhance technician performance, dispatcher efficiency, and customer service in the home services industry. By analyzing historical sales data, Probook ensures technicians are assigned to the most suitable calls, leading to increased sales and improved customer satisfaction. The platform offers two levels of automation, copilot, which provides real-time recommendations while keeping dispatchers informed, and autopilot, which fully reshuffles the dispatch board in real-time, allowing a single dispatcher to manage over 20 technicians. Probook's features include proactive late alerts, rescheduled recommendations, and a live updating revenue heatmap to track top-performing sales personnel. On average, users experience a 12% increase in sales, a 19% rise in flip rates, and the capacity to manage a 20:1 technician-to-dispatcher ratio.

About

At Service Proz, our mission is "to provide your service-oriented companies with a complete, top-of-the-line workforce management and customer care product". The Service Proz mission is "to provide practical, efficient, dependable and logical software that improves the operational efficiencies of home service businesses." Since the introduction of Cloud-based, on-demand service management software, the entire organization is connected all-day, every day, and anywhere in the world with the information they need. There are no more disagreements or misunderstandings because all information is always available. The Office Manager sees the full picture of the entire business including daily work orders, the schedule, customer appointments, and billing. The Dispatch team sees the planned schedule, its current progress, and swiftly reacts to changes. The Field Technician sees their scheduled work and all necessary details on their smartphone or tablet.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Home service companies looking for a solution to optimize their dispatch operations and boost sales

Audience

Mid sized companies seeking a tool to manage and utilize their work force

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Probook
Founded: 2022
United States
www.probook.ai/

Company Information

Service Proz
United States
www.serviceproz.net

Alternatives

FieldEdge

FieldEdge

Xplor

Alternatives

FieldEdge

FieldEdge

Xplor

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Integrations

NEXTAR
ServiceTitan

Integrations

NEXTAR
ServiceTitan
Claim Probook and update features and information
Claim Probook and update features and information
Claim Service Proz and update features and information
Claim Service Proz and update features and information