ScreenSteps

ScreenSteps

Blue Mango Learning Systems
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About

The first generation of internal communication tools made it easy to chat with co-workers about anything, but it’s easy to become overwhelmed and inefficient on those platforms. ProProfs Collaborate facilitates calm knowledge exchange that goes far beyond chatting. Set up Q&A discussions and chats that are organized to improve your team’s learning and knowledge exchange. Eliminate digging through docs, emails and lengthy chat threads. Private or public groups enable members to communicate, collaborate, ask and answer questions. Company knowledge exchanges are easy to review and fully searchable. Question & answer software organizes knowledge via threads and topics and keeps the best answers to the top of each Q&A. Reduce the noise by separating chat from Q&A sections.

About

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Questions and answers software platform for companies

Audience

Companies of all sizes seeking a solution to manage employees and training processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$57.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ProProfs
United States
www.proprofs.com/collaborate/

Company Information

Blue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com

Alternatives

Alternatives

KnowledgeBase

KnowledgeBase

LiveChat Software
Panviva

Panviva

Upland Software
FAQ Ally

FAQ Ally

LOB Labs LLC
ProProfs Polls

ProProfs Polls

ProProfs

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

Integrations

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk
Claim ProProfs Collaborate and update features and information
Claim ProProfs Collaborate and update features and information
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Claim ScreenSteps and update features and information