PrestaShop vs. thatChat Comparison


PrestaShop	thatChat La Luce	+	+
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About Personalize your eCommerce website, pick a theme, specific features, and everything your brand needs. PrestaShop allows ambitious entrepreneurs and companies to create and develop their own eCommerce site. Our open-source software unites a global community. With nearly 300,000 sites already using its software across the globe, PrestaShop is the leading open-source eCommerce solution in Europe and Latin America. As a key partner in the digitalization of commerce, PrestaShop aims to become the reference commerce platform for the growth of businesses around the world, by building on its values, audacity, proximity, tenacity, and engagement. Thanks to PrestaShop Essentials, its suite of modules that offers secure payment solutions worldwide, performance analysis and web marketing, and PrestaShop Platform, its hosting offer, PrestaShop allows companies to easily deploy their business on a larger scale.	About thatChat is a self-hosted AI chat and customer-support platform for websites and online stores. Businesses deploy it on compatible PHP hosting, a VPS, Docker, or their own server, then add a chat widget that answers visitor questions using website content, documents, and a knowledge base. Features include FAQ responses, lead capture, appointment requests, e-commerce product questions, conversation history, and handoff from AI to human operators. Teams can connect their own AI provider API keys, including OpenAI, Anthropic Claude, Google Gemini, Groq, and other OpenAI-compatible endpoints; provider routing and fallback are supported. WordPress and PrestaShop modules are available, along with a REST API and webhooks. Conversations and knowledge data remain on the customer’s infrastructure, while AI usage is billed separately by the selected provider. An operator mobile app supports managing and replying to conversations.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies seeking a solution to build and scale their business and grow their opportunities	Audience E-shops, small and medium businesses, agencies and service providers that want an AI chat and customer support on their own hosting
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing No information available. Free Version Supported Free Trial Supported	Pricing $18/month Starter is €16/month or €160/year; Business is €41/month or €410/year. Enterprise pricing is by request. AI-provider usage is billed separately by the selected provider. Optional assisted setup is a one-time fee. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros PrestaShop offers a multi-store management service, which allows the user administrator to manage several online stores from the same platform for their convenience and to coordinate the back office. The platform is open source, making it possible to study and modify the software's source code to adapt it to the needs and tastes of the users who use its functions. Its multi-currency system adopts the vast majority of payment gateways and allows to manage financial operations such as purchases, sales and collections in different currencies for accessibility and extension of products to different parts of the world. It also offers a multi-language system which integrates more than 75 different languages for the convenience of use, use and reach of users who do not know English. Cons It is required to go to web developers to learn how to use its functions since it is open source and they do not offer tutoring or guidance for its use. While it is true that PrestaShop is free and offers templates to customize virtual stores, the reality is that the integrated templates are extremely simple and if you want to purchase a more colorful one you must pay a somewhat high fee for an application that is constituted for being free. The platform becomes slow and unstable at times which even generates the loss of information, does not work if you want to restore and tends to block the business management.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information PrestaShop Founded: 2007 United States www.prestashop.com	Company Information La Luce Founded: 2013 Czech Republic www.thatchat.ai/en/
Alternatives CS-Cart Multi-Vendor CS-Cart	Alternatives ChatterMate
LogiCommerce	MOON Chat THE MOON Agency
AbanteCart	ClerkChat
TemplateTrip Webzeel Service	InsertChat
API2Cart MagneticOne View All	LibreChat View All
Categories B2B eCommerce Supported eCommerce Supported Shopping Cart Supported	Categories AI Chatbots Supported
Show More Features Shopping Cart Features Abandoned Cart Saver Not Supported Catalog Management Supported Credit Card Processing Supported Discount / Coupon Management Not Supported Inventory Control Not Supported Product Configurator Supported Product Ratings / Reviews Not Supported Refund Management Not Supported Returns Management Supported Shipping Management Supported Tax Management Supported eCommerce Features Catalog Management Supported Channel Management Supported CRM Supported Customer Accounts Supported Data Security Supported Email Marketing Supported Inventory Management Supported Kitting Supported Loyalty Program Supported Mobile Access Supported Multi-Store Management Supported Order Management Supported Product Configurator Supported Promotions Management Not Supported Returns Management Supported Reviews Management Supported SEO Management Supported Shopping Cart Supported Templates Supported
Integrations AppsMoment Supported Arengu Supported Carts Guru Supported Clever Ads Supported Constant Contact Lead Gen & CRM Supported DoFeeds Supported Entorno Supported Exposebox Supported FUGU Supported Humm Supported Krystal Hosting Supported Measmerize Supported Mokini Supported Mowico Supported PayXpress Supported Paylike Supported Pin Payments Supported Razorpay Supported ResellWell and BuybackWell Supported WebMaxy Survey Supported Show More Integrations View All 553 Integrations	Integrations AppsMoment Not Supported Arengu Not Supported Carts Guru Not Supported Clever Ads Not Supported Constant Contact Lead Gen & CRM Not Supported DoFeeds Not Supported Entorno Not Supported Exposebox Not Supported FUGU Not Supported Humm Not Supported Krystal Hosting Not Supported Measmerize Not Supported Mokini Not Supported Mowico Not Supported PayXpress Not Supported Paylike Not Supported Pin Payments Not Supported Razorpay Not Supported ResellWell and BuybackWell Not Supported WebMaxy Survey Not Supported Show More Integrations View All 6 Integrations
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